xMatters Reviews in April 2025: User Ratings, Pros & Cons

"xMatters - makes professional life easier, highly recommended."

What do you like best about xMatters? The shift coverage, triggering necessary calls as prior my team needs to call the technical teams on their number individually which wasted our time but now via xMatters it became easy, can be managed by phone as well. What do you dislike about xMatters? I have not found much difficulty from the time I am using it. Instead of being very helpful, I can go out, and if anything urgent comes up, I can work from any surroundings. The only thing I thought I ...

"My Emergency waking up friend"

What do you like best about xMatters? Clear scheduling of my shifts and alerts acknowledge options What do you dislike about xMatters? Repeated calling triggered even after I had acknowledged in the alert triggered What problems is xMatters solving and how is that benefiting you? We are getting realtime customer issue resolved with the help of xmatters

"Awesome product and support!"

What do you like best about xMatters? Never any interruptions of service and very versatile for our business needs What do you dislike about xMatters? I wouldn't mind having different sound notifications. What problems is xMatters solving and how is that benefiting you? We use Xmatters for incident notifications. Notifications are real-time, which is imperative in healthcare.

"System Automation and Alerting Platform"

What do you like best about xMatters? The ability to custom code modules provides unparalleled flexibility. The only competition is software built in-house, which costs more and may have more issues. What do you dislike about xMatters? The only issue I see with xMatters is the inability to make a custom workflow for flood events. If there is the ability to do so, I have not been able to discover it. To be able to do this would enable functionality which would help significantly in our ...

"Interactive sandbox tool that gives you space to improve"

What do you like best about xMatters? The ease of use and UI are good starting points for beginners along with the one click to everything What do you dislike about xMatters? There's a disparity in time when you try to search for alerts based on the UI, the development notes could be structured better also Recommendations to others considering xMatters: Approach it with an open mind, the out of the gate version might be rough, but the future availability of tools at your disposal is what ...

"Love XMatters-Great tool for oncall management"

What do you like best about xMatters? User experience is great for critical situations What do you dislike about xMatters? Phone messages and calls we get need be little bit improved What problems is xMatters solving and how is that benefiting you? Many used to get our critical situations paged for any applications outage

"I believe xMatters is a very good paging system."

What do you like best about xMatters? It pages me on my phone and email. I can respond to Doctor's request right away. What do you dislike about xMatters? If I miss the page, it escalates to the next person. Recommendations to others considering xMatters: Yes What problems is xMatters solving and how is that benefiting you? Giving Security Access to all Hospital workers. xMatters is in real-time.

"Great Notification System"

What do you like best about xMatters? Very easy & intuitive console to notify teams or Individual What do you dislike about xMatters? Can't select multiple messages on iPhone mobile app to delete Recommendations to others considering xMatters: Great notification system What problems is xMatters solving and how is that benefiting you? We send IT-related outages notifications to subscribers, Paging Teams & individual support members to join the outage bridge to solve problems.

"We are using the xmatters to send notifications from Grafana."

What do you like best about xMatters? It is really intuitive and easy to configure. It allows us to create templates as per the requirement and have notifications template set for multiple scenarios. What do you dislike about xMatters? we did not face any issue with the tool. What problems is xMatters solving and how is that benefiting you? We are using to send the notifications from our application monitoring - Grafana

"Easy to Integrate - Simple Workflow Configurations"

What do you like best about xMatters? Integrations across various platforms using workflows is very helpful, especially for production systems monitoring and alerting purposes. What do you dislike about xMatters? Conf Bridge integration and email templates are a little challenging to manage. Recommendations to others considering xMatters: Absolutely recommend for anyone looking for oncall support management, event management, ITIL tools integrations. What problems is xMatters solving and ...