xMatters Reviews in April 2025: User Ratings, Pros & Cons

"Great trust in xMatters keeping a eye on things for you"

What do you like best about xMatters? The ability to create different groups and have members belong to them and then be able to schedule a rotation to ensure the persons required are notified. Each member then Has the convenience to setup there own escalation cycle and method which best suits there needs. What do you dislike about xMatters? After a long time user I honestly can't think of anything to dislike. The service works great and offers mobile solution for quick access. The only ...

"Pretty good alerting system"

What do you like best about xMatters? xMatters, on the whole, is a good product. The paging notifications are timely. Web interface is clean and user-friendly. What do you dislike about xMatters? The calendar view could use a little work. You really have to look hard to tell who is really on call especially if someone is doing a temporary replacement and they don't replace the person for their full shift. Other than that it work like it should. It is also laborsome entering daily on call ...

"It was good tool for ITSM"

What do you like best about xMatters? Accuracy and flow of ticket management help a lot on tickets MTTA. What do you dislike about xMatters? Nothing that much to describe to dislike Recommendations to others considering xMatters: Its a good tool which helps a lot for incident management What problems is xMatters solving and how is that benefiting you? Mostly all incidents we can reduce the manpower who can sit in front of the desk to monitor Queue.

"Lots of useful features"

What do you like best about xMatters? The automation features connect and integrate with monitoring tools. What do you dislike about xMatters? I would love to have more ways to get evidence, such as checking who modified a group or a user, who modified workflows. Additional filters to audit users. Recommendations to others considering xMatters: So helpful to automate things at your organization and keep good control of on-call resources when needed for troubleshooting. What problems is ...

"Excellent tool for sharing business Communication"

What do you like best about xMatters? Ease of access , concise yet sufficient options to convey messages ,user interface and extremely helpful as we can see the recent messages , the sender etc.Extremely useful in business and while sharing communication related to major incident or any activity . What do you dislike about xMatters? All seems good for now,however while sharing update on an existing message it should be received as a trail of last message rather than a new one . What ...

"Awesome Application for business communication"

What do you like best about xMatters? Interface options to include large number of recipient is nice What do you dislike about xMatters? Duration shoudl not be only integer we should be able to mention x hours and days Recommendations to others considering xMatters: Awesome What problems is xMatters solving and how is that benefiting you? We use it for business communication power maintainace and other business cretical activities

"Excellent tool, capabilities and growing!"

What do you like best about xMatters? The ease of the user interface, seemless changes to workflows and the canvas! The way I can produce a form or workflow simply with limited knowledge of the tool really has helped my organsation. What do you dislike about xMatters? I sometimes find simple things in my organisation are over complicated due to lack of bespoke customisation or CMDB. It makes me look at different ways of doing things which isnt always a bad thing though. There is also a lack ...

"Awesome tool for business communication"

What do you like best about xMatters? User friendly, all info fields are useful ,can be used in a variety of ways like to share communication for p1 or p2,power maintenance . What do you dislike about xMatters? The time of xmatter bas to be interfere,hour or days can b included . Recommendations to others considering xMatters: Please add hour of minutes in duration field. What problems is xMatters solving and how is that benefiting you? Sharing communication, info can be shared over ...

"Ryan Russell Carilion Clinic"

What do you like best about xMatters? User interface is easy to use and see our schedule. What do you dislike about xMatters? Changing schedules has been confusing at times. What problems is xMatters solving and how is that benefiting you? Solving all video or audio needs of the hosiptal system. Get great realtime alerts of an issue or ticket

"The tool is user friendly;the process of creating groups , sync with other dependency tools is easy"

What do you like best about xMatters? auto-populate of paging groups and ease of use What do you dislike about xMatters? * observe random hick ups / slowness with page delivery process Recommendations to others considering xMatters: user friendly tool What problems is xMatters solving and how is that benefiting you? * engagement of technical support teams during service disruptions / outages