xMatters Reviews in May 2025: User Ratings, Pros & Cons

"Amazing product delivered by amazing people"

What do you like best about xMatters? Interface, constant support from xMatters, the training provided by xMatters What do you dislike about xMatters? Hard to find anything that I dislike, although sometimes I get stuck with the Workflows Recommendations to others considering xMatters: Spend some time understanding what xMatters can offer you, and how you can improve what you do by using it What problems is xMatters solving and how is that benefiting you? Faster engagement, targetted ...

"Exceptional support and innovative platform"

What do you like best about xMatters? The support that is available from the xmatters team is great and they are always willing to listen and take on feedback in regards to any improvement opportunities for the system. What do you dislike about xMatters? A fresh look to the overall platform may help to motivate other users within the business to use the platform more and tailor their experience according to their own needs. Recommendations to others considering xMatters: If you are looking ...

"xMatters - A wonderful app to bring in folks"

What do you like best about xMatters? xMatters is a very interesting tool, which makes business hurdles very easy. Any service disruption involving teams is very easy from an Incident manager standpoint. Kudos to the team who developed this. What do you dislike about xMatters? Some time the config mismatch happens, when we page the on-call should get a response. but sometimes it is not. Recommendations to others considering xMatters: None, u are doing all gud What problems is xMatters ...

"Love the Clear Layout"

What do you like best about xMatters? -Simple layout: Xmatters looks great and is very simple to use. I can easily get to any of the components needed. This is really the biggest deal, because an application's quality and use really depends on if you can get to what you need in a simple and timely manner. -easy to contact users: I can easily reach users through xmatters and it is pretty consistent for most of the time. -Option for mobile on-call attachment: I appreciate the mobile ...

"xMatters Review"

What do you like best about xMatters? Notifications on the phone and email. Ease in setting up What do you dislike about xMatters? Cannot see the past calendar for informa What problems is xMatters solving and how is that benefiting you? Business solutions and providing customer support quickly

"Excellent xMatters!"

What do you like best about xMatters? The flexibility to install the app on any mobile device and still receive all the essential details of any incident/outage is fantastic. Ay conference bridge information too is available in the app and thats very useful. Also like the ability to update a backup member for an on-call rotation when I'm not available. The tool is user friendly and functional. What do you dislike about xMatters? The "My schedule" feature can show the on-call rotation week a ...

"Xmatters - MIM Guide"

What do you like best about xMatters? Gives best way to get alert in the time of outages. This xmatters is the best option for handling outages. once any user chooses to trigger xmatter it helps user in getting attention on his issueby generating automatic calls and messages to support engineers to work on the issue imediately. What do you dislike about xMatters? It can limit the calls and nitification to 2 or 3. as sometimes this keeps on giving notification until it is acknowledged. its ...

"The Best you can get !!"

What do you like best about xMatters? The best alerting tool you can get at the moment. The notifications are real time which are available on all the mode. Even the mobile Apps is user friently and easy to use. On call roster has become so easy to manage with xMatters. Incident management UI is quite good and working on the Incident is easy. The ability to join the bridge from the notication is quite impressive. Also we dont have to be worry about the group of people who have been notified ...

"Easy and perfect UI .Provides excellent solution for alert monument and oncall works."

What do you like best about xMatters? Option to schedule on call person group wise in herarchial manner . Mobile interface is excellent .(Easy to configure and prompt) Adding absence section which alllows to add absence along with add replacement option. What do you dislike about xMatters? Managment on oncall persons group wise,as each user has to go through each group to correct his/her schedule Hence it should be user wise . What problems is xMatters solving and how is that benefiting ...

"My experience with Xmatters has been great. Always works as intended."

What do you like best about xMatters? It gives our team great flexibility with the easy-to-manage rotation schedules. Single sign on is great. Simple easy to use incident management makes Sev alerts quick yet useful. What do you dislike about xMatters? I have been using xmatters for 3 years now, and I don't have any dislikes that stand out to me. My only comment would be how to switch between accounts to either manage on-call alerts or incident management. What problems is xMatters solving ...