xMatters Reviews in May 2025: User Ratings, Pros & Cons

"Automating workflow and managing incidents with xMatter"

What do you like best about xMatters? xMatters is the best tool for automating workflow and incident management. It briefly provides information about the incidents and helps us improve the downtime and quick resolution. It saves us a lot of time automatically routing the Critical alerts to the respective team with brief information about the incident. What do you dislike about xMatters? xMatters does the work and fulfills all our team needs, Since our usage, we had no complaints and enjoy ...

"Xmatters makes Stakeholders sleep at night"

What do you like best about xMatters? The Upside of Xmatters is real-time page What do you dislike about xMatters? None. Issues we experienced are local to us Recommendations to others considering xMatters: Please use this product, it will help all teams reach resolution and will be beneficial for the customers. If it is beneficial for the customers there will be high revenue. :) What problems is xMatters solving and how is that benefiting you? It creates bridges among Global Team. Even if ...

"Easy to use and gets the job done quickly"

What do you like best about xMatters? It is very user friendly and allows our folks to quickly send messages out. What do you dislike about xMatters? There is some limited functionality like only being able to add four email addresses to each user. What problems is xMatters solving and how is that benefiting you? Sending mass communications out to our team- it is much quicker than individual phone calls.

"xMatters is my partner!"

What do you like best about xMatters? xMatters scenarios wherein we target the page to be sent out to the engineers that will assist in resolving a specific scenario or issue. What do you dislike about xMatters? All features of xMatters are usable for me and my team. I do not have any complaints since I started using it in year 2020. What problems is xMatters solving and how is that benefiting you? The engagement of engineers is a vital role in my job. When engineers and their management ...

"Excellent alerting and on call flows."

What do you like best about xMatters? xMatters makes it easy to ingest alerts from other sources and then either automate a response based on the incoming message, or send out an alert to an on call technician so they can take care of the issue before our customers know there is a potential problem with their service. What do you dislike about xMatters? Today, we have a lot of our alert sources grouped on our dashboard under the "Other Sources" title which makes it difficult to get an in ...

"xmatters at workplace"

What do you like best about xMatters? Very easy to maintain oncall schedule among team members and easy to integrate into applications using its native/email apis. What do you dislike about xMatters? Having options to auto acknowledge/terminate for certain kind of alerts would be good to have. What problems is xMatters solving and how is that benefiting you? Easy to get notified on any issues with our system. Can get real time notifications on any part of the pipeline that is not working as ...

"Easy to use and good integration with Service Now"

What do you like best about xMatters? I really like to get phone allerts when i get Service Now tickets What do you dislike about xMatters? I think the calendar in the app could get some improvements. its a bit messy for my liking Recommendations to others considering xMatters: If you are using Service now this is a great tool to combine it with What problems is xMatters solving and how is that benefiting you? Working as a global team makes it easier as we can schedule who is on call

"Helpful in monitoring our services and getting timely alerts."

What do you like best about xMatters? Xmatters has been a wonderful application to get timely alerts. What do you dislike about xMatters? App should be running in background to get notified quickly. What problems is xMatters solving and how is that benefiting you? Keeping our service healthy to provide seamless experience to users.

"Opinion on Xmatters"

What do you like best about xMatters? Ability to view events in one glace without having to scroll thru everything What do you dislike about xMatters? Searching for old events is troublesome and dashboards should be more flexible What problems is xMatters solving and how is that benefiting you? Ease with escalation is the best.

"After hours alerting made easy"

What do you like best about xMatters? Extremely easy to set up groups and alerting What do you dislike about xMatters? HTML formatting on alerts could be better. This could be a lack of understanding on our end though. What problems is xMatters solving and how is that benefiting you? After hours alerting. Our reaction time to critical events and downtimes has improved tenfold.