xMatters Reviews in June 2026: User Ratings, Pros & Cons

"Best Ever Tool for Coodinating with the team on any Notification"

What do you like best about xMatters? We use this tool for coordinating with multiple team during the Major incident and other activity. this is best tool for this purpose. What do you dislike about xMatters? Can be better to setup, facility to setup up cetnrally, instead of user setting it up. What problems is xMatters solving and how is that benefiting you? Helping in coordinating with multiple teams during the major incident and change implementation.

"xMatters review"

What do you like best about xMatters? xMatters is helpful with notifying support teams they have a pending ticket. I appreciate the speed at which the notification goes out and pages through a support group. What do you dislike about xMatters? I don't have anything I don't like about xMatters. I would like it if the search function was a little more intuitive and if I didn't have to reset the filters for every search. What problems is xMatters solving and how is that benefiting ...

"xMatters is easy to use and efficient"

What do you like best about xMatters? Xmatters is good for business purposes because it not only notifies me when I have a new ticket but also reminds me in a timely manner if I don't acknowledge it What do you dislike about xMatters? Xmatters sometimes takes a while to load tickets when I click on the app and at times I have to close out of the app and reopen in order to see the full description What problems is xMatters solving and how is that benefiting you? XMatters allows me to access ...

"Glenn Steketee - UK HealthCare"

What do you like best about xMatters? I like the fact that xMatters is a "set it and forget it" software. Sure, they give you tools to expand, but the core functionality...once you get it right, you just sit back and let the application do the work. Very reliable. What do you dislike about xMatters? There is nothing that I don't like about the product. If there's anything I ever want or need, the support staff (Sonu Sekhon!) is always there with a solution. What problems is xMatters solving ...

"Excellent help and dependability"

What do you like best about xMatters? Setting up xMatters was significantly more straightforward than setting up many other cloud-based applications I use. ServiceNow facilitates the addition of users and groups, as well as the creation of custom communication channels. The administrator training was beneficial for fast becoming proficient with the technology so that we could assist our u What do you dislike about xMatters? Inconsistencies exist in the design and operation of several ...

"Very help full and easy to ajust to your business needs"

What do you like best about xMatters? Automation, follow-up on the incident and realyability. What do you dislike about xMatters? A bit of a learning curve, but support is there to help! What problems is xMatters solving and how is that benefiting you? Dynatrace to service now incident notification

"xMatters Review"

What do you like best about xMatters? The fact that everyone we have dealt with within xMatters from Account Management to Product Support has been very proactive in assisting us with our current and future needs and requirements What do you dislike about xMatters? There is nothing that I disliked about dealing with the product or product support provided Recommendations to others considering xMatters: Extremely useful tool assuming targeted alerting is a necessity. The xMatters Mobile App ...

"Great assistance with the presentation of the product. Continued support is excellent."

What do you like best about xMatters? xMatters is user-friendly. Easy to teach new users how to use. What do you dislike about xMatters? The service request process at times is slow. What problems is xMatters solving and how is that benefiting you? MTTR is the problem xMatters is resolving. The number decreases every year.

"Best support experience."

What do you like best about xMatters? Easy to support. Easy to teach. I can point users to videos to guide them thru their initial setup. What do you dislike about xMatters? I wish there were more written manuals and documentation. What problems is xMatters solving and how is that benefiting you? it allows me to build solutions for my Company to support their needs.

"xMatters is a great IT Alerting product. outstanding support and a professional services team."

What do you like best about xMatters? Reducing MTTR (Mean Time to Respond) on critical incidents. What do you dislike about xMatters? I think xMatters should commercialize more integrations and especially tools. What problems is xMatters solving and how is that benefiting you? Getting critical outage information to the right people within seconds. Automating workflows by reducing manual efforts.