xMatters Reviews in June 2026: User Ratings, Pros & Cons

"Good"

What do you like best about xMatters? Xmatters is a great alerting system which helps us to prevent for any downtime in our system. What do you dislike about xMatters? Finding the right group of people in xmatter its quite difficult. How to create a xmatter to a new team What problems is xMatters solving and how is that benefiting you? It is alerting us in right time to resolve the ongoing issues to prevent any downtime

"A very effective tool to triage IT Issues"

What do you like best about xMatters? Structured action plan and people to contact in case of emergencies along with it's ability to prioritize issues based on severity What do you dislike about xMatters? User Interface needs to attention and should be improved for ease of use What problems is xMatters solving and how is that benefiting you? Prioritizing issues as and when they happen, and then connecting the right people to address it

"Best notification app"

What do you like best about xMatters? Best notification and escalation application What do you dislike about xMatters? Getting calls from multiple Number which creates confusion when answering the call. Better to have a fixed number to receive calls What problems is xMatters solving and how is that benefiting you? Solving alerting and paging

"Xmatters Review"

What do you like best about xMatters? App functions well. I use it every day to keep my tasks. What do you dislike about xMatters? Gui could be more intuitive. Sometimes the schedule is hard to follow. What problems is xMatters solving and how is that benefiting you? calendar and push notifications

"XMatters Customer"

What do you like best about xMatters? I like the flexibility of your mobile app specifically during our on-call rotations as a way to respond to incidents from anywhere What do you dislike about xMatters? So far, nothing negative. Maybe the ringtone sounds. What problems is xMatters solving and how is that benefiting you? It is helping to fully integrate our multitude of systems for IT staff alerting.

"Review"

What do you like best about xMatters? I like alerting mechanism and correct timing. This prevents any downtime in our applications. What do you dislike about xMatters? No dislike, but sometimes I hate the voice of xmatter call girl due to lot of alerts.😅 What problems is xMatters solving and how is that benefiting you? It is helping us to alert if any problems is there in our systems. This helps to prevent any downtime.

"Makes life Easy"

What do you like best about xMatters? Alerting system and the timely notifications. What do you dislike about xMatters? No dislikes so far as everything works as expected What problems is xMatters solving and how is that benefiting you? Contacting respective teams without any hassle

"Reliable, easy to understand"

What do you like best about xMatters? The number one thing I like about xMatters is that it is reliable. When customer-facing services are at risk, I rely on xMatters to deliver alerts. What do you dislike about xMatters? Nothing. Alerts can come 24x7 but that's part of OPS. What problems is xMatters solving and how is that benefiting you? We have monitoring in place for deployed webservices. Some of that monitoring is critical and actionable and that's what we route through xMatters for ...

"When paging matters!"

What do you like best about xMatters? The feature to add multiple devices. 24/7 always on is a plus as we need to be alerted for anything and everything that needs urgent matters to be attended to as soon as possible. Having different groups, and the ability to page different groups as well as individuals is a nice touch and comes in very handy when you really only need to contact someone specifically. I do like the function addition to Microsoft Teams. It's very helpful especially when ...

"Xmatter is useful for escalating incidents"

What do you like best about xMatters? Easy to use when escalating an incident to assigned persons What do you dislike about xMatters? For new users, all registered devices were rung simultaneously What problems is xMatters solving and how is that benefiting you? No assigned person during the incident happened every nigh