xMatters Reviews in June 2026: User Ratings, Pros & Cons

User , consultant

What do you like best? Alerts , ease of scheduling for oncall and support . Much better than PagerDuty What do you dislike? Involves more effort to tailor for automation with mobile incident management and other integrations What problems are you solving with the product? What benefits have you realized? Ease of scheduling for Oncall , service desk management , much better alerts and notifications

Solid Experience Across Platforms

What do you like best? I like how the app works and looks the same both on iOS and Android. What do you dislike? How long it sometimes takes to load the app up. What problems are you solving with the product? What benefits have you realized? On-call pager management. Faster and more reliable response time.

Seamless Integration with Excellent Capabilities

What do you like best? The product offers the ability to integrate with many products in the marketplace & even create custom integrations with ease. In fact, flexibility is a key aspect of xMatters in general. I'm hard pressed to think of examples where customization is required to meet most use cases which helps keep the product easily supported over time. What do you dislike? TBH, I don't have many issues with the platform. A minor issue is that complexities arise when purchasing ...

Best Upgrade

What do you like best? Whenever I came across any issues that I could not solve, the support team where very helpful and responsive in coming up with solutions. What do you dislike? Nothing much - they are all very helpful whenever I need to contact them. What problems are you solving with the product? What benefits have you realized? User had requested if it was possible to send notifications (SMS's) from an email. I was not aware of this feature, asked xMatters experts and was ...

One stop communications shop

What do you like best? The ease of configuration and the comprehensive scope of applications for a wide range of communication channels. What do you dislike? Vanilla notification templates were basic, and requires a small level of scripting knowledge to to take full advantage of template customization. Recommendations to others considering the product: Leverage the discounts of scale. Consider adopting xMatters as the single source tool for your entire communications channel, plan ...

xMatters Review

What do you like best? This is a very flexible solution to meet user business requirements. I really like the constant innovation I see in each release. There are always new product features or new integrations to support our business. I also find the support to be excellent. Responses to my questions are prompt. The online knowledge base, videos, and development documentation are the best of any platform I've used when I've needed support. What do you dislike? I would like to see ...

User Friendly

What do you like best? Easy integration with almost zero major issues What do you dislike? Reporting. Could have provided last 6months extract option as well What problems are you solving with the product? What benefits have you realized? notifications to stakeholders

Fantastic Communications Platform that integrates easily with Service Now

What do you like best? Multiple communication channels Two-way communications Response based actions Ease of integrating with multiple systems What do you dislike? Limited HTML email editor Integration builder does require a intermediate level of Javascript Knowledge Recommendations to others considering the product: Define your user base clearly and understand how they will receive their messages, encourage App use over SMS. What problems are you solving with the ...

Emergency Notifications (and more) Made Easy

What do you like best? xMatters has a user interface that is second to none. This not only makes generating messages to our employees simple but it also gives our employees a user friendly interface to manage their personal devices and priorities. In addition, the xM support team is easy to engage and extremely responsive. Even low urgency questions generally receive a response in just a few hours, if not less! What do you dislike? Lack of out-of-box integrations with some of our ITSM ...

Simple, easy to use product that is capable of anything you can think of and more

What do you like best? For me one of the key aspects of xMatters is it's ease of use. I have people using the tool who are experienced developers, i have young people and people who are nearing retirement using the tool across the globe and they all get it. The UI makes sense across generations and makes using the tool simple to use and role out across any number of use cases or functions. In addition to ease of use, i love the integration builder functionality which allows us to easily ...