9.4
Spot Score
Transform incidents into opportunities for growth.
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Starts from $16/User/Month, also offers free forever plan
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
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Showing 241-250 out of 257
ES
Executive Sponsor in Non-Profit Organization Management
01/30/19
Excellent product for ICT Incident Management
What do you like best? Automatic IT alerting via calls and SMS when an incident occurs; Scheduling for On-Call arrangements. What do you dislike? Sometimes, you get multiple calls even when you have accepted the responsibility of the incident What problems are you solving with the product? What benefits have you realized? IT Alerting and Incident Management
RC
Rishi C
01/30/19
Xmatters and SNOW integration
What do you like best? Alert mechanism and flexiblity you have to change the subsciption. Also confrencing everyone with single push mechanism. What do you dislike? Team is not avaialble on internal tech bridge for critical issues What problems are you solving with the product? What benefits have you realized? Real time Updates to key business stakeholders. Real time notifications to the support team for infrastructure issues. Response from Francois Groulx of xMatters edit ...
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TS
Tony S
01/30/19
Incident Notification
What do you like best? easy to use product with a great support team, always on hand to help with small or complex queries, the team are always looking for new ideas and ways to improve the product and are quite happy for customers to push for changes What do you dislike? nothing to report at the moment, support has been great What problems are you solving with the product? What benefits have you realized? the tool has automated our call cascade process, reducing time and ...
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NN
Nimesh N
01/30/19
Great experience in customer relationship management
What do you like best? Appreciate the outlook towards meeting customer needs and ensuring right satisfaction. What do you dislike? Not knowing who all are the right stakeholders in customer organization. Prioritization meetings and relationships need to be maintained.. with right experience eventually being a give and take. Roadmap overview and anything that xMatters can proactively do for the customers at free of cost What problems are you solving with the product? What ...
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UI
User in Financial Services
01/30/19
Great Utility
What do you like best? We are able to get real-time alerts in multiple mediums and we have a great number of use cases for this. What do you dislike? There are multiple alerts going to multiple places for the same incident. I guess this is something we cannot avoid. What problems are you solving with the product? What benefits have you realized? We are able to leverage the platform for generating alerts rather than implementing our own solution. Response from Francois Groulx of ...
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LK
Luke K
01/30/19
Review of xMatters
What do you like best? Ease of use Escalation process is clear Easy to integrate with other application Report data can export to excel format Customizable message and response No short code, direct number so user not confuse Apps - Andorid and IOS can operate easily to send and receive message Allow to make comments User can change the choice before terminating the call. Programming environment for workflow - JSON API can integrate allot of application What ...
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AI
Administrator in Telecommunications
01/30/19
User Friendly
What do you like best? Easy integration with almost zero major issues What do you dislike? Reporting. Could have provided last 6months extract option as well What problems are you solving with the product? What benefits have you realized? notifications to stakeholders
ES
Executive Sponsor in Transportation/Trucking/Railroad
01/30/19
Great product, great team
What do you like best? The team are very responsive and knowledgeable around a market leading product What do you dislike? The subscription, payments and Ts and Cs are all referred in US currency and US State of California and not GBP and UK based which makes it more difficult to onboard than necessary. Recommendations to others considering the product: Try it and use the support team to guide you. Don't be put off by the week long induction week but do raise a concern that it ...
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AI
Administrator in Telecommunications
01/30/19
Fantastic Communications Platform that integrates easily with Service Now
What do you like best? Multiple communication channels Two-way communications Response based actions Ease of integrating with multiple systems What do you dislike? Limited HTML email editor Integration builder does require a intermediate level of Javascript Knowledge Recommendations to others considering the product: Define your user base clearly and understand how they will receive their messages, encourage App use over SMS. What problems are you solving with the ...
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IC
Internal Consultant in Banking
01/28/19
Easy distributed information
What do you like best? - Ease of use - Ease of configuration - Straight forward integrations What do you dislike? - Poor possibilty to layout the messages - Poor possibility for more dynamic messages - Poor monitoring and testing possibilities for the integration agent What problems are you solving with the product? What benefits have you realized? Central and independent information channel
