xMatters Reviews in June 2026: User Ratings, Pros & Cons

setting up [email protected]

What do you like best? The team engagement during the setup process and the technical support from the provider was really good and a key for the timely success of the project. Credit Suisse has been using XMatters ever since go live with no major technical issues in operations and overcame the organizational difficulties during the setup project with the help of the provider. What do you dislike? there is really nothing from my current role profile that I dislike about XMatters. ...

Easy to use and connect

What do you like best? Quick updates to connection and ability to integrate high/critical incident communication and notifications to the team. What do you dislike? Copy and change across new teams or groups. Opportunity to integrate existing structures via HR data/platform. What problems are you solving with the product? What benefits have you realized? Quick incident response by the right team. Reduced the amount of time from incident creation to team joining key war room calls.

A new age pager with different devices possible

What do you like best? Paging system is robust. Can utilize different devices just to receive a page. The support around xMatters is pretty talented and knowledgeable when we were 2 versions behind. What do you dislike? We needed to customize a script for syncing users and groups, as it wasn't the functionality we wanted. What problems are you solving with the product? What benefits have you realized? Keeping executives in the know for any system outages or degradation.

Simplifying the way to manage On call in Service Now

What do you like best? It simplifies a lot the way we contact our on call people and the interface of the tool is really clean and easy to use. What do you dislike? I don't dislike much things as integrated it in Service Now for my company and I don't use the tool every day What problems are you solving with the product? What benefits have you realized? From customer feedback I had, the tool clearly simplify the way they manage On call rotation in their business. We previously ...

Domain Architect - Monitoring and Automation

What do you like best? SaaS solution and the use of call tree. Ease of grouping support teams and providing self service option to them What do you dislike? Lacks in the chat ops area and Slack like experience What problems are you solving with the product? What benefits have you realized? Alert escalations specially integation with Service now. Maintains records of notifications and traceback. Support teams have now SLOs to adhere to and xMatters supports this capability while ...

Xmatters Review

What do you like best? The ability to setup scheduling of people for each queue What do you dislike? no major issues for this product. Overall, it does as adverised. What problems are you solving with the product? What benefits have you realized? Need to contact people quickly after a P1.

Incident notifications

What do you like best? One place to get notifications out to managment and IT teams What do you dislike? We need more training and use cases. Feel like we are only using 5% of its capabilities. What problems are you solving with the product? What benefits have you realized? Notification tool for major incidents. Something besides email or more useful than email,

Escalation Automation

What do you like best? xMatters has a seamless integration with ServiceNow What do you dislike? Requires an established escalation process. What problems are you solving with the product? What benefits have you realized? Major incident escalation process with support teams/oncall.

Automated notifications and easy to use

What do you like best? Were xMatters benefits us the most is automated and easy to use notifications through the ServiceNow platform. This integration allows us to create automated tasks that notify support teams when certain criteria are met in our Incidents. What do you dislike? Currently, no dislikes. We have some limitations with the platform, but it's more of an issue that you don't know what you don't know. We plan to follow up with the xMatters team to ensure that we are ...

Keep up the good work

What do you like best? Simple user experience and user interface - It actually makes it easy to onboard our 40 y/o+ employees :) What do you dislike? You cannot put different escalation timeframe for different groups. What problems are you solving with the product? What benefits have you realized? Major outage, on-call process, On call records centralized.