xMatters Reviews in June 2026: User Ratings, Pros & Cons

Great platform

What do you like best? The best platform ever notification and beive you are the industry leaders What do you dislike? Nothing to hate about platform really good What problems are you solving with the product? What benefits have you realized? End user alert notification and alert notification Response from Francois Groulx of xMatters edit Thank you for your comments Masilamani. Sounds like another success story in the works! Remember that we have a great support team and ...

generate report is easy

What do you like best? easy to integrate. Use jobs to sync the database What do you dislike? nothing as such. You need to maintain local SQL server What problems are you solving with the product? What benefits have you realized? reporting problem. Now anyone can generate their own reports Response from Francois Groulx of xMatters edit Thanks Varun! Duly noted on the local database comment. xMatters uses cloud systems for scalability and availability, so while we don't have ...

xMatters really helps engage the right people at the right time.

What do you like best? Integration with ServiceNow and ease of use. What do you dislike? It did affect many rules in our ServiceNOw instance we didn't expect. What problems are you solving with the product? What benefits have you realized? Engaging the right people at the right time to work on events in the organization. Response from Francois Groulx of xMatters edit Thanks for your review, Scott! We're glad you're using our ServiceNow integration. If you'd like to share ...

xMatters review

What do you like best? Integration enables global ops team to coordinate resolution of major incidents. What do you dislike? challenges in syncing user data at times at a higher frequency. What problems are you solving with the product? What benefits have you realized? faster resolution of business impacting incidents Response from Francois Groulx of xMatters edit We appreciate the review, thanks Nitin! xMatters is constantly working to make integrations as seamless as ...

Quick and easy to use

What do you like best? how easy it was to implement, we did it really quickly What do you dislike? nothing specific, could be easier to build the business case in advance What problems are you solving with the product? What benefits have you realized? So many insights quickly dispayed to our users Response from Francois Groulx of xMatters edit Thanks, Simon! So glad to hear that xMatters was easy to setup and that it solves your business needs effectively. It's especially ...

Great integration with ServiceNow

What do you like best? Ease of integration & operational efficiency. Must have for critical applications What do you dislike? None, the solution works perfectly. No issues What problems are you solving with the product? What benefits have you realized? Incident and Problem management of critical Business Applications Response from Francois Groulx of xMatters edit Great to hear from you Nikhil! We're happy to get feedback that xMatters is satisfying your business needs. ...

Satisfied user

What do you like best? Ease of use. Nice and user friendly interface. What do you dislike? Implementation was a little tough. Took long time to find out how to do it. What problems are you solving with the product? What benefits have you realized? Major incident communication. Ability to direct emails to the correct stakeholder. Response from Francois Groulx of xMatters edit Thank you for the review Jacob! We continually strive to make implementation easier for our users ...

xMatters is good to use

What do you like best? On-Call Shift Setup Recent upgrade on xMatters for sending reminders from xMatters app to us when we are on-call Quick response for critical incidents What do you dislike? xMatters is fully customized application What problems are you solving with the product? What benefits have you realized? Quick response to critical incidents for all services across the organization Response from Francois Groulx of xMatters edit Thank you for the review of ...

xMatters tool is valuable to our organization

What do you like best? Its the easier and quicker way of sending notifications when something is down. What do you dislike? Somethings didn't work out of the box and have to be customized to the organization needs. What problems are you solving with the product? What benefits have you realized? Its the easier and quicker way of sending notifications when something is down. Response from Francois Groulx of xMatters edit Thanks for your review of xMatters, Srivani. Some ...

Useful tool for escalation

What do you like best? It is great that we were able to write a RESTful integration that we triggered from a UI Action in SN What do you dislike? I'd love to see if we can get an escalation to trigger via siri or google voice commands! What problems are you solving with the product? What benefits have you realized? we are escalating tickets and getting enhanced support