xMatters Reviews in June 2026: User Ratings, Pros & Cons

Great for notifications, alerting and scheduling.

What do you like best? flexible and cloud oriented - easily integrated with other solution What do you dislike? very difficult to come up with anything that makes xMatters bad. What problems are you solving with the product? What benefits have you realized? Scheduling on call for technical teams has become easier than with previous solutions.

XMatters with SN

What do you like best? Cool product with all the relevant features. Very easy to integrate with SN and then configure. What do you dislike? All the aspects were good. Probably some videos on configuration best practices will be helpful. What problems are you solving with the product? What benefits have you realized? Real time alerting helps team member to proactively work on the issues. Response from Francois Groulx of xMatters edit Thank you for your review of xMatters, ...

We use it!

What do you like best? It works, which is crucial for keeping us online. What do you dislike? I wish the functionality was native to ServiceNow and I didn't have to use a 3rd party application, but since I do, xMatters does the job. What problems are you solving with the product? What benefits have you realized? We route phone calls for our P1 and P2 outtages using xMatters.

xMatters Incident Integration

What do you like best? The integration was easy to setup and well documented What do you dislike? There isn't a lot of flexibility when it comes to configuring other notifications, specifically Catalog Tasks What problems are you solving with the product? What benefits have you realized? On-Call rotations, alerting IT employees to critical business impacting events

Works well!

What do you like best? The product is well thought-out and does its job well. What do you dislike? Not much really. It fits our use case. zzz What problems are you solving with the product? What benefits have you realized? Handling escalations for major incidents. Response from Francois Groulx of xMatters edit Thanks for your review, Rishabh! We're happy to hear xMatters is helping your team address major incidents!

xMatters at DEN

What do you like best? Integration and features with ServiceNow What do you dislike? So far not using call out and bridge features, working on implementing. What problems are you solving with the product? What benefits have you realized? Major incident processes to automate and improve process. Response from Francois Groulx of xMatters edit Thanks for your review, Amphon. It's great to hear you're benefiting from the xMattes and ServiceNow integration to automate major ...

Xmatters integrates well within the SN ITSM platform

What do you like best? Xmatters integrates really well within ITSM - allowing for major incidents to flow seamlessly through the incident process What do you dislike? I'm pretty happy with it overall, although communication out to end clients would be a benefit What problems are you solving with the product? What benefits have you realized? Multiple points of communication (email, phone, text, IM) ensured communication with needed resources

Xmatters help us with alers

What do you like best? We get prompt responses and emails when systems are down. What do you dislike? Nothing at this moment. We are looking to integrate this more into our systems What problems are you solving with the product? What benefits have you realized? Utilize Service now and Xmatters to be proactive instead of reactive Response from Francois Groulx of xMatters edit Great review, Ken! We love your advice to be proactive with xMatters and ServiceNow, instead of ...

Notification Perfection

What do you like best? Ability to manage groups and notifications to the necessary people. What do you dislike? Hard to understand who is on call and the schedule for a given user. What problems are you solving with the product? What benefits have you realized? Notififying the right people in the right group at the right time. Response from Francois Groulx of xMatters edit Thanks for your review of xMatters, Michael. If you still have questions about determining who is on ...

How xmatters helps us

What do you like best? Quickly get infrastructure alerts for system outages What do you dislike? N/A at this time. I have no extra feedback at this time. What problems are you solving with the product? What benefits have you realized? Timely reporting on system outages. Quicker response times. Response from Francois Groulx of xMatters edit Thanks for your review, Greg! It's great to hear xMatters is helping your team identify outages more quickly and get the right team in ...