xMatters Reviews in June 2026: User Ratings, Pros & Cons

Easy to use

What do you like best? xMatters is easy to use and is very reliable. The live feed of an outage and what region(s) are affected is fantastic so we are never left in the dark about whats happening with this application. What do you dislike? We have to clear cache and cookies often after we have opened xMatters a few times. If we do not when you launch xMatters is spins and takes forever to log in . Although clearing cache and cookies in Chrome only takes a few seconds it would be even ...

We love xMatters

What do you like best? xMatters has allowed our company to take both our On-Call management and Major Incident management to the next level. We were living in the dark ages before we had xMatters, compared to where we are now with it fully implemented. What do you dislike? The biggest challenge that our users report is that seeing the big picture for on-call scheduling is cumbersome. It's can be difficult for a person to look on the schedule for their future upcoming on-call dates. ...

Curious about the new version

What do you like best? Performs very well but we have an older version that isn’t fully integrated with ServiceNow. What do you dislike? Very difficult to configure and use for a regular user. What problems are you solving with the product? What benefits have you realized? Contacting support personnel during a critical outage. Response from Francois Groulx of xMatters edit Thank you for your review of xMatters, John! When you have a moment, please reach out to our ...

Software Administrator - Experience in Resolve

What do you like best? The endless ways to configure and create to integrate solutions. The ability to inform an employee of a specific issue, situation, or even life event. What do you dislike? Mobile app seems to be a bit finicky. It tends to log you out from time to time, causing the need to re-login with the QR code Recommendations to others considering the product: Keep it simple What problems are you solving with the product? What benefits have you realized? IT On call ...

Xmatters awesome

What do you like best? The Notification in the tool is awesome Not face any issues with the upgrade What do you dislike? Nothing much the application is seamless Recommendations to others considering the product: One of the best notification tool which has ease of administration as well as very seamless fro the end users as well. What problems are you solving with the product? What benefits have you realized? Downtime production cost savings and getting the right attention on ...

Great Product

What do you like best? Great capabilities for Incident Communications What do you dislike? Nothing much for now. Product improved a lot over the years. What problems are you solving with the product? What benefits have you realized? Major Incident Management communications Response from Francois Groulx of xMatters edit Thanks for your review of xMatters! We're always happy to hear from customers who have seen the product grow and make improvements through the years.

this is life savor on Critical incidents

What do you like best? Instant tool actions and process workflows What do you dislike? Pager out and communications and confrence bridges Recommendations to others considering the product: Xmatters is one of the tool which helps to ahtomate the notifications, communication during the major incidents. What problems are you solving with the product? What benefits have you realized? integration capability extension to other ITSM platforms and communication plans configuration ...

Integrated Xmatters with ServiceNow

What do you like best? I like that XMatters integrates with ServiceNow seamlessly. What do you dislike? The user interface could be improved to ensure the users are setup correctly. What problems are you solving with the product? What benefits have you realized? We use it to have good notification tool. Response from Francois Groulx of xMatters edit Rohit, thank you for your review of xMatters. We're glad you're leveraging the integration between xMatters and ...

fantastic product

What do you like best? easy to setup, configure, maintain and use What do you dislike? difficult to scale with licensing model. What problems are you solving with the product? What benefits have you realized? notification/alerting to resolver teams for incidents and MIM events Response from Francois Groulx of xMatters edit Thanks Aaron! Honest feedback is always welcome. If you have any questions about licensing, your xMatters account manager will be happy to converse with ...

Xmatters ServiceNow

What do you like best? Easy integration with ServiceNow and tickets What do you dislike? Nothing to dislike about xmatters right now What problems are you solving with the product? What benefits have you realized? Priority 1 and priority 2 tickets with infrastructure Response from Francois Groulx of xMatters edit Super! We appreciate your review, Anish. With ServiceNow being one of our most popular integrations we put much effort into making it easy and simple to set up ...