9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 881-890 out of 4649
M
Michael
07/30/23
Dealt with my issue quickly and…
Dealt with my issue quickly and effectively.
AH
Amin Haj Hussein
07/30/23
Top Support As Usual
Date of experience: July 31, 2023
M
Mick
07/30/23
Rebecca was really good .
Rebecca was really good , an expert on Hubdoc and other things , took the time to explain , really nice girl to talk to , I owe her a drink . The rest of the team who rang were really very good too. These are highly trained , skilled people. Michael Shallow .
AM
Anuja Malhotra
07/30/23
Experience was great
Experience was great. Cristina was excellent to guide me payroll query.
FS
Finance Staff
07/30/23
Good response time
Date of experience: July 31, 2023
JL
Jayne Liddell
07/29/23
Xero user but not very good with technology and not a bookkeeper
I have had to speak with xero support recently as having to unpick though our accounts been incorrectly coded and reconciled over a period of 2 years. I had limited experience and although the videos and central support is very informative, sometime you just need to speak to an expert. A call is requested and a timescale given for a call and this has always been on time, every time. Lawrence was excellent with his knowledge and helped me so much. Excellent customer service. Thank you
L
liz
07/29/23
I was unable to resolve the query by chat
I was unable to resolve the query by chat. Therefore, logged a case for a phone call. To my surprise I received the call. Excellent support. Thank you.
E
EW
07/29/23
Very quick and efficient help!
Date of experience: July 30, 2023
MM
Ms Marion Dewar
07/29/23
Very quick response and problem solved
Date of experience: July 30, 2023
AK
Abdul Kashif
07/29/23
Thank You Rohan of Xero
Rohan was extremely helpful and he helped me connected to HMRC using our ASA login and resolved the connection issue. Thank you Rohan and Thank you Xero.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].