9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 891-900 out of 4649
D-
David - Boston Spa
07/27/23
New Authentication
Change of phone required setting up new Dual Authentication process. Online help tried to support / but phone call made to me this morning sorted the issue in 10 minutes. Perfect.
AC
Anne Colquhoun
07/26/23
very prompt & helpful response from…
very prompt & helpful response from Alice to my message asking for a phone call answer to my query. Alice was very patient regarding the limitations in my IT skills. nice to be able to read a few details about Alice that she had provided too- makes the experience more personal I still have a lot to learn to enable me to get the best out of my xero subscription!
VS
VIORICA Sehovtova
07/26/23
Nice company
Nice company. Good service.
C
customer
07/26/23
Perfect in every way!
Date of experience: July 27, 2023
LB
Lisa Bremner
07/26/23
Super quick responses
Date of experience: July 27, 2023
AA
Angela Ambrose
07/25/23
Payroll enquiry
The Xero team member came back to my quickly and helped solve my problem.
ET
Elaine Tinsley
07/25/23
Problem solved quickly
They very quickly solved my problem and were very helpful in their suggestions.
GW
Glenn Walker
07/25/23
Person not robochatbox!
The adviser Mathu soon realised that I needed hands on support and quickly got me out of the loop (very frustrating problem on payroll) I had found myself in.
BS
Bipin Shah
07/25/23
Prompt responses to queries and…
Prompt responses to queries and excellent support
C
customer
07/25/23
Quick reply and very helpful
Date of experience: July 26, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].