9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 871-880 out of 4649
AB
Amanda Barnard
07/31/23
Excellent customer service responses…
Excellent customer service responses from Artjoms, found him to be very patience, understanding and non-judge mental whilst also giving clear instructions
AN
Atholl Noon
07/31/23
Very prompt and useful reply
Very prompt and useful reply, excellent response
M
MDeacon
07/31/23
XERo support definitely improved…
XERo support definitely improved response time and received responses from knowledgeable members of the team.
JF
john freeman
07/31/23
Clear advice
Date of experience: August 01, 2023
CH
Charmian Heys
07/31/23
screen share with a Xero Advisor
I received a screen share with a Xero advisor and the issue was resolved super quick. Definitely a great experience
KP
Kelly Phillips
07/31/23
Quick response
Super quick response and friendly.
D
Dijana
07/31/23
Xero specialist services were great
Xero specialist services were quick and very professional. Problem got resolved in no time. Ali was clear in his answers. Used it first time and will use it again.
J
Joanna
07/31/23
Brilliant support from Xero over the…
Brilliant support from Xero over the phone talking me through everything to help correct the necessary payroll amendments required. Thank you so much for your time and patience, it is hugely appreciated :)
DP
Deborah Palmer
07/31/23
They came back to me within the hour
Date of experience: August 01, 2023
M
Mick
07/30/23
Rebecca was really good .
Rebecca was really good , an expert on Hubdoc and other things , took the time to explain , really nice girl to talk to , I owe her a drink . The rest of the team who rang were really very good too. These are highly trained , skilled people. Michael Shallow .
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].