9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 861-870 out of 4649
SB
Smita Barchha
08/12/23
Movemybooks was fantastic in migrating…
Movemybooks was fantastic in migrating SAGE data like for like! Very impressed and smooth switchover. i have been pro SAGE for 25 years now, but am now converted to PRO XERO!! Love it.
AB
Ale Bellini
08/12/23
Customer Service
Customer service really good and responding.
JM
Joanna McKenzie
08/10/23
Very impressed
Very impressed. Just moved to Xero and having a few teething issues with linking accounts, but having logged a complaint, received a response via their Chat, then received a phone call which resolved everything in 20 minutes, I was very impressed. So far, so good!
JM
Joanna McKenzie
08/10/23
Very impressed
Very impressed. Just moved to Xero and having a few teething issues with linking accounts, but having logged a complaint, received a response via their Chat, then received a phone call which resolved everything in 20 minutes, I was very impressed. So far, so good!
HA
Heather Anderson
08/05/23
The customer service was helpful
The customer service was helpful, efficient and resolved my query really quickly
C
customer
08/03/23
Sam in the Support Team provided…
Sam in the Support Team provided exemplary advice…competently (and patiently!) leading me through the setup sequences.
M
Mark
08/02/23
Quick response time
Quick response time from raising the issue (within the hour), the call handler had great knowledge of the software and was able to sort the problem quickly.
KM
Kamakshi Murali
08/01/23
Xero efficiency
Xero efficiency Xero responded to my query immediately. They were very helpful.
GC
Genny Colaco
08/01/23
Excellent service from Xero support team
My experience today on Xero payroll software query and Xero support team was great. Cristina was very knowledgeable, friendly and helpful with the query. With Cristina's guidance was able to sort and amend where necessary.
GI
Gordana Ilic
07/31/23
quick and comprehensive response
Date of experience: August 01, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].