9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 841-850 out of 4649
S
Sandra
08/14/23
super quick response
super quick response, answered the query
SB
Sally Beardon
08/14/23
Quick to respond and perfect answer
Date of experience: August 15, 2023
L
Lynda
08/14/23
report
I asked whether a report could be configured and had great details from Karen. She gave written instructions and a video, this was the day after I asked the question, very quick response.
I
Ian
08/13/23
Kirsty is exceptional in her support…
Kirsty is exceptional in her support and the fact tat she can access my computer to assist me makes the job easy. I am so impressed wit Kirsty's knowledge of the payroll system. We transferred mid-year which creates all kinds of issues which the knowledge hub does not cover well.
SO
Sue Organ
08/13/23
Excellent response time
Date of experience: August 14, 2023
RC
Riikka Currie-Smith
08/13/23
Very fast response
Very fast response, well impressed.
RC
Riikka Currie-Smith
08/13/23
Very fast response
Very fast response, well impressed.
I
Ian
08/13/23
Kirsty is exceptional in her support…
Kirsty is exceptional in her support and the fact tat she can access my computer to assist me makes the job easy. I am so impressed wit Kirsty's knowledge of the payroll system. We transferred mid-year which creates all kinds of issues which the knowledge hub does not cover well.
RF
Rikke Frandsen
08/13/23
Excellent intuitive programme
Excellent intuitive programme - and very quick and informative helpdesk - response received within 20 min of submitting question.
SW
Steve Wright
08/13/23
Robyn was simply brilliant
Robyn was simply brilliant - very polite and helpful and was able to help me resolve my problem quickly and efficiently.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].