9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 831-840 out of 4649
NG
Nick Gannon
08/16/23
New use login issues
Infomative polite and very effective at solving mnor login issues for a new user , the respnse time was minutes thanks all
SW
Simon Wainwright
08/16/23
Fast and helpful response with a…
Fast and helpful response with a detailed explanation
JB
John Burridge
08/15/23
Good service
Good service, quick response
JB
Jennifer Bramer
08/15/23
Very impressed with Sunny
Sunny responded very quickly to my query and rang me to share my screen and patiently talked me through my several queries. He was very patient, professional and understanding. He also explained in a clear way and I have learned more from my conversation with Sunny than I have from any of the links on the Xero website. I need step-by-step instructions on how to use Xero until I can find my way around it properly.
RT
Richard T
08/15/23
Really pleased with the service
Really pleased with the service. I sent them an invoicing query. Within a few hours, they had provided a full response and even sent an explanatory video showing me how to alter the settings.
LT
Liz Tew
08/15/23
LOG IN BREAKDOWN
Information was helpful and straightforward for someone not adept at dealing with the smallest of problems on a computer.
AL
Andrew Lockhart
08/15/23
Log in
Very helpful and straightforward
LL
Libra Luxury
08/15/23
Very good service
Very good service. Quick response to queries and scheduled a call to ultimately resolve the issue.
SD
Samantha da Silva
08/15/23
Exceptional Support by John and Seamless Functionality of Xero Accounting
Today I encountered a minor setback while using Xero Accounting due to an authentication issue. However, the outstanding assistance I received from John at Xero's customer support not only resolved the issue swiftly but also highlighted the impressive features that Xero has to offer. Here's why I'm more convinced than ever that Xero is the right choice for my business: 1. Dedicated Customer Support: John's help was instrumental in quickly resolving the authentication issue I was facing. He ...
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BC
Brenda Cooper-Keeble
08/15/23
Very Satisfied
Sonny was quick to respond, he was patient and explained the process to me.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].