9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 821-830 out of 4649
AG
Alyson Gray
08/21/23
Clear and helpful
The advisor gave clear instructions to explain what it looked like I'd done wrong, with directions to the correct help page to explain how to do it properly. Clear and helpful, problem fixed.
ND
Nicola Donaldson
08/21/23
Chiara was very helpful she sent me…
Chiara was very helpful she sent me trouble shooting steps which worked perfectly. My issue was resolved with ease So Thank you Chiara :-)
DB
David Brooks
08/20/23
Most helpful staff
The lady I spoke to was very helpful and explained various points in great detail and spent time making sure I understood what she was saying.
YJ
Yvonne Jackson
08/20/23
Recently moved to Xero
I have recently moved to Xero, they have been extremely helpful throughout the transition process. The team are always friendly and have sorted out my opening glitches quickly.
GE
Gill Elston
08/20/23
Payroll Help
It was a payroll problem and they answered my question in a very clear way.
AO
Accounts Office
08/19/23
An error message came up which meant I could do my wages…
An error message came up which I queried with Xero and I had an instant reply. Usually it took up to 24 hours so this was amazing especially considering it was wages and I am on a deadline!!
T
Teresa
08/17/23
Prompt and clear response
Prompt and clear response, sorted out my query very quickly.
SM
Susan Melkman
08/16/23
Five stars
Five stars. Speedy, efficient and really helpful customer support. Thank you Zak.
SM
Steve Morris
08/16/23
Super fast response
Super fast response Very Professional and friendly
PB
Paddy B
08/16/23
"Great Software"
What do you like best about Xero? Ease of Use, Good Funtionality, Tools for review of the transactions, Report Functionality What do you dislike about Xero?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].