9.6
SpotScore
Xero Reviews in October 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 811-820 out of 4649
M
Mel
08/23/23
Fast efficient and helpful
Fast efficient and helpful, many thanks
AS
Angela Scarrett
08/23/23
Prompt and professional
Date of experience: August 24, 2023
MP
Mr Patrick Matthews
08/22/23
Robyn really went the distance and…
Robyn really went the distance and resolved a tricky problem involving a third party system she couldn't have been expected to know anything about and all with great patience and good humour.
C
customer
08/22/23
Super
Super, quick response and solved my issue right away
MT
Margaret Tyrrell
08/22/23
support
From experience it has always been very difficult to get someone to talk to but in this case a very helpful lady called me and together we worked through all the issues and got a great conclusion
ND
Nicola Donaldson
08/21/23
Chiara was very helpful she sent me…
Chiara was very helpful she sent me trouble shooting steps which worked perfectly. My issue was resolved with ease So Thank you Chiara :-)
AG
Alyson Gray
08/21/23
Clear and helpful
The advisor gave clear instructions to explain what it looked like I'd done wrong, with directions to the correct help page to explain how to do it properly. Clear and helpful, problem fixed.
DC
DIANNE COPESTAKE
08/21/23
Customer Support Excellent
The person I spoke to (sorry cannot remember his name) was very helpful and we sorted it in no time.
AU
Anonymous User
08/21/23
"One stop shop for all accounting needs"
What do you like best about Xero? Ease of use - be it reconciling transactions or genertaing invoices What do you dislike about Xero?
JR
Jo Roberts
08/21/23
Very helpful and responsive
Very helpful and responsive. Really appreciated the call instead of email.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].