9.6
Spot Score
Xero Reviews in July 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 741-750 out of 4649
D“
Dal “Dal”
09/17/23
Not Receiving authentication emails
Feeling very stressed at not being able to log into xero. I sent an email to xero support. Sam called me back within 20 minutes and resolved the issue. I was back working within 30 minutes. Fantastic professional customer service from Sam, who knows his product and was able to explain clearly the steps I needed to take. Highly recommend Xero after this experience.
LK
Lily Kitson
09/17/23
Quick response and helpful
Date of experience: September 18, 2023
S
Samuel
09/17/23
Xero support is amazing
Xero support is amazing! they deal with your query as soon as possible and are very efficient. I had an issue where my Xero certification was not showing online (after answering 29/30 questions correctly) and the Xero support team recognised this and had my certification updated a day later!
NP
Nick Phillips
09/16/23
Device/phone migration issue
Problem was sorted completely by Ryan at Xero. Very fast.
MB
Mihai Bivol
09/15/23
The attitude and prompt replied from…
The attitude and prompt replied from the team. Very helpful.
D
Donna
09/13/23
Problem resolved quickly
Very helpful and resolved the issues quickly. Gave additional help and tips to resolve my problems.
G
Gary
09/13/23
Missing transaction in bank feed. Good information with a fast response
Good information with a fast response. I managed to solve the problem I had using the advice given.
HG
Helen Goodall
09/13/23
Excellent customer service
Hannah the customer service agent I dealt with was so helpful and knowledgeable. I had no idea what to do and she was very helpful and went at my pace. She helped resolve all the issues I had.
DE
DEBBIE EDWARDS
09/13/23
Great Technical Support
XERO Technical Support Team's service is second to none.
MH
Michael Hewitt
09/13/23
Swift
Swift, Concise and Clear response which solved my enquiry
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].