9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4631-4640 out of 4649
GC
Gordon Cresswell
01/01/70
Top level customer care.
Dominic spent time patiently talking me through the correction of my VAT dilemma. A second to none customer care response. Well done and sincere thanks.
AC
Andrew Casal-Dominguez
01/01/70
Excellent technical support from the…
Excellent technical support from the Xero team. I have come across some tricky issues and the Xero specialist have been soo helpful, especially when speaking over the phone with them!
IG
Ian Goswell
01/01/70
Xero Support
I have just had a support call with Adnan to help resolve a reconciliation issue. He took the time to understand the issues in advance of the call and guided me through the solution in a very clear and concise way. At no time did the call feel rushed.
C
claudia
01/01/70
Helpful support
Some flaws in the system, but support is very helpful, and will do their best to resolve any problems.
M
Meera
01/01/70
Payroll and Pensions
Payroll and PensionsI was struggling with payroll on Xero as we have pensions with a few providers and was not able to get the settings right but Alice from Xero was really helpful and managed to sort out my problems and knew what she was doing and spent a lot of time to help me over the phone and I am really grateful for her help. I was ready to quit before she started helping me so many thanks to Alice as she was very professional and knew her way around.
D
Dominic
01/01/70
Really poor support
On the whole, the software is good, however the level of support is really poor. Common issues seem to have to be resolved by users helping each other out on the forum and new questions go unanswered for months in some cases.
TN
Tracey Newell
01/01/70
Seriously not impressed with the lack…
Seriously not impressed with the lack of support! Requested a phone call to assist with tech issue in payroll - nothing. Searched tirelessly on the stupid 24/7 support guide - again - nothing but time wasted. My time is precious which is why I thought xero would be good - but forget it! If youre not interested in helping me through a glitch - them I'm not interested in supporting you with a good review. At 8.35 in the evening when my time is valuable, and I should be winding up for the day ...
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CM
Chris McCormack
01/01/70
Spoke with Dillon and he helped me…
Spoke with Dillon and he helped me through my issues with my reports, Very easy and resolved my issues quickly. Excellent service.
CH
Christopher Hooke
01/01/70
Support Gold
Cant' fault support. They dialled in and tracked what i was doing alongside their system to see how it was going. Fixed the fault and all up a running again.
DB
Darren Butterick
01/01/70
Quick and accurate response
Quick and accurate response
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].