Xero Reviews in November 2026: User Ratings, Pros & Cons

We had an unusual request in that we…

We had an unusual request in that we have two ASA logins for the same practice, because of HMRC's ineptness in getting the new Agent codes to us in time, we ended up having to use the old practice codes, and I knew HMRC wouldn't have a clue - so glad I spoke to Jess, life saver, I was literally stressing about getting all the VAT returns filed under the new MTD with two different ASA logins, but she talked me through it, huge sigh of relief. What a star! Am very grateful. Thank you!!

Xero provides 1st quality support

Whilst it would be folly to suggest that the service from one individual reflects the culture of the whole, I want to say a big shout out to Xero`s representative Rosie. Rosie`s passionate, knowledgable, patient and courteous. If I was still running the businesses I was involved in before retirement I would employ her in a heartbeat.

Excellent support from Alex on how to…

Excellent support from Alex on how to use xero more effectively and he also help in transferring my certificate. Very professional and reliable service.

Thanks Xero

Hi My issue were settled by Sarah who was very patient and helpful! She was very meticulous in handling my matter and took her time to explain to me in detail. I am so grateful that Xero has these special people handling matters like mine that give a very personal touch and hence giving great comfort to users. Thanks a million Sarah !!!

MTD issues

MTD has been a challenge this quarter especially when you are not signed up as Agents of the business. In the past, we have never needed to be VAT agents for clients if they file their own VAT returns. With MTD, if you are not set up as agents with HMRC, it is impossible for you to view the next VAT quarter which is becoming a pain when clients have issues. After a few messages to Xero, it become clear to them that I was becoming increasingly agitated and so they called me back to resolve ...

I always find once I get to talk to a…

I always find once I get to talk to a Xero support person, everything turns out fine. It's just that initial contact that feels so difficult. There's an assumption that we are all tech savvy, which I certainly am not!Thank you to Sam from Milton Keynes for being so patient and understanding with me today, and getting the issue sorted. It was all very simple in the end, but I would never have got there without him.

Xero is the best software

I have worked with a variety of accounts software over the years and was a great supporter of Sage. However having experienced using Xero through a client I found it to be refreshing in its practical clean approach and have since moved all of our clients onto Xero.Xero have maintained their simple understandable style combined with allowing App developers to develop services which compliment the Xero product. In this age of Digitalisation and rapidly changing markets it is this creative ...

Had support from Xero this morning

Had support from Xero this morning and found Drew to be be very helpful, knowledgeable and went that extra mile to help, Impressed, thank you.

Excellent Support Service!

Excellent Support Service!Whenever I need support my questions are answered same day, very easy to understand responses from the support team.The excellent customer services has contributed to me converting over to Xero with all my clients - I have been a Bookkeeper for over 20 years and Xero is absolutely my preferred online Accounting system.