Xero Reviews in November 2026: User Ratings, Pros & Cons

Xero delivers as promised

What do you like best? Their UI is great and you get a great overview of your accounts from the dashboard without any hassle. It's easy to setup bank accounts and credits cards to sync and reconciling transactions is a breeze. I also love that you can use Word documents for Invoice and Quote templates instead of the built in template editor (which is limited, but still does the job in some cases. They have a lot of partner integrations available to. I am also using bill.com, and it syncs ...

Working with Xero is a breeze

What do you like best? Features I like best: 1. Automatically reconciling with bank accounts; 2. Cloud computing What do you dislike? 1. Reporting module needs a bit improvement. More robust reporting templates are needed. Recommendations to others considering the product Setting up Chart of Accounts and Departments is crucial for ongoing use. What business problems are you solving with the product? What benefits have you realized? I can quickly reconcile AP/AR with bank ...

Product Good - Vendor Relationships Such As Stripe Terrible

What do you like best? Software is graceful and easy to use. There is a lot of horsepower available, but unfortunately, will have to stop using the software because of the credit card processing vendor charging my customers but not paying us. What do you dislike? There choice of vendors, specifically Stripe credit card processing, ends up being a poor reflection for Xero. Stripe has over $16,000 of our money and we have received $0. XERO will not help in contacting Stripe. When I ...

Great product, poor customer service.

I have been using Xero for a number of months after moving away from KashFlow. The product that Xero offers and pricing is great, sadly I wish there was more to say about their customer service. To contact customer support this can only be via email which raises a ticket, they assure you a response with 24 hours but this is regularly not met. If you phone through to their offices they say they have no inbound numbers they can transfer you to. Being stuck without access to the system because ...

Over promise and under deliver

What do you like best? Online access for a number of users is a real advantage. I like being able to link in my accountant. Constant bank account updates is another plus. Overall I like the package but the reviews I've read ignore any of the limitations of the software. What do you dislike? Processes are slow, slow slow! Direct Deposit takes 3-5 days for Xero to confirm, then another 5-7 days for their direct deposit partner to confirm. At each stage you think you are done until you ...

Really helpful for small businesses

What do you like best? It has a really simple, easy-to-use interface and links up with my bank accounts effortlessly. What do you dislike? That I have to remember to go in monthly and reconcile my accounts. But that's my issue :- Recommendations to others considering the product I'd definitely check it out before using one of the other, more expensive platforms out there. What business problems are you solving with the product? What benefits have you realized? I'm able to do all ...

Bank feed doesn't work and help desk said problem could persist indefinitely

What do you like best? I own a small business with 1 employee and decided to go with Xero cause it had great reviews and seemed like a good user friendly option. Nice features are tax payment reminders and creating rules for certain transactions to make reconciliation faster as you go on. What do you dislike? Unfortunately, after using Xero for two months the bank feed stopped working. After going back and forth with Zero support for about a month they finally called me and told me ...

Just works

Really great service. Works without friction and is what all software should be like

Online accounting that works

What do you like best? Besides not being an Intuit product, this accounting platform works with accountants and non-accountants in a way that makes sense. Data entry is easy, even when it has to be coded in Excel. The Yodlee bank feeds are pretty comprehensive and easy to work with. The reporting has gotten a lot better and offers a wide range of custom dates and scenarios. What do you dislike? The payroll aspect is not fully developed and can not compete with other dedicated payroll ...

Better Than The Competitor

I love Xero for my company. One of the big things that stands out compared to the competing software is that multiple employees can be working on Xero without causing problems. Everything is seamless and easy to navigate. Xero intuitive and as a result it is easy to train my employees how to use it. I also like that they are continuously improving and listening to their customers to learn exactly what and when things need to be changed. Keep up the great work!