Xero Reviews in November 2026: User Ratings, Pros & Cons

Efficiency with Xero

What do you like best? Xero has a clean, easy-to-understand interface that makes the learning curve short for new users. For accountants, it facilitates diagnosing and correcting client's mistakes. Xero has nice reporting which has recently been revised so that reports can be customized to fit a client's business. Reports can be downloaded in several formats which can be further manipulated in a spreadsheet application or sent as-is to the client. What do you dislike? My dislikes are ...

Sales & accounting for all types of businesses

What do you like best? Every day you discover something new with Xero. Not being an accountant and/or an IT person I was able to implement the software for three companies, working on implementing it for two more right now. Xero is easy to use and when you think you reached a dead end, there is always a solution. What do you dislike? Support is only available via email, which makes it harder to explain and for them to understand some issues. Sometimes a phone call is faster then ...

I love using Xero

What do you like best? I like the simple look-and-feel of the system. Xero enables me to email invoices into the system and then enter the details another time. The dashboard quickly shows me the money I have available and any invoices I need to chase up. The VAT Return feature makes it very simple to calculate and submit my return - which could otherwise be quite time consuming. What do you dislike? I cannot think of anything that doesn't work how I would like it to in the ...

very easy to use accounting software!

What do you like best? Xero is very easy to use, has a great user experience, and almost makes accounting a fun thing to do! Additional mobile apps make things like expense claims etc. very easy as well. Particularly for small businesses a great tool to do your own accounts and saving on having to hire too many accountants. What do you dislike? Can't really think of that much negatives, even though I could imagine in larger organisations there will be certain features that could be ...

Seek other options

What do you like best? It does stuff well enough. But in terms of comparing it to other options ... they offer the bare minimum. What do you dislike? Lack of useful functionality, lack of responsive support. The Xero team seem more interested in gaining new customers than listening to existing/paying customers, or implementing effective tools to make a better product. Recommendations to others considering the product Look at other options What business problems are you solving with ...

Xero is great (except for lack of support)

What do you like best? The simple interface Reliable performance Customisable reporting What do you dislike? There are features which are hidden (e.g. Trust/Fund reporting from people who are not tax agents or registered accountants. The support is only delayed/online - you cannot call, chat or email a real person! There are some irate people in the Xero Community discussion forums and some who have had to move to other products because it was too frustrating for them (I was ...

Great for small business

What do you like best? I like to Xero on my mobile to create invoices and receipts. It's quick and easy to attach the receipt photo so I don't have to keep the print copy. I can also see when a receipt has been approved for payment. It's a great tool for our company. What do you dislike? For the amount of use that I have, and the type of use, I can't fault anything. Recommendations to others considering the product Consult your accountant. What business problems are you solving ...

Xero Is Better Than QuickBooks

PROS & CONS What are the best aspects of this product? I was a QuickBooks user, but the app is no good for Mac. So, I switched over to Xero. It helps to convert from QB, so there are no hassles. Xero’s interface is elegant and easy, and the app is accessible on mobile devices. Another pro is it is not packed with needless features. It also integrates with Quotient which is great for my company. I also love the online version of the app. What aspects are problematic or could work ...

Easy Accounting

What do you like best? I like how user-friendly Xero is. I can categorize all my expenses using the app, very quickly and easily. I'm still learning the ins and outs of the detailed reports, but I like that I can run a report about basically anything. What do you dislike? There's not much I dislike. Other than the monthly fee :- I guess the reports are a little tricky, but that's coming from someone with zero accounting experience. Recommendations to others considering the product ...

Accounting may be ok but payroll is rubbish, as is support

Support is only offered through email were "they aim" to get back to you in 24 hours, this has never been achieved!Payroll isn't finished, I wouldn't advise anyone to use it, myself I will revert back to a proper payroll system for next year.Poor poor poor, needs a telephone helpline!