Xero Reviews in November 2026: User Ratings, Pros & Cons

Easy to use

What do you like best? The 2 best features are that it is easy for non-accountants to use and it is cloud based. Clients like being able to call and I can log in and see exactly what they are seeing. What do you dislike? The biggest challenge for me was the conversion from QuickBooks to Xero if the accounts payable and accounts receivable were not cleaned up prior to conversion. Recommendations to others considering the product Highly recommend Xero to other especially to small ...

Beautiful and streamlined

What do you like best? Beautiful, easy to use, automatically syncs with bank accounts, easy to get started. The bank reconciliation feature is incredible, and the visual history of bank accounts is extremely useful. What do you dislike? Xero is still in development and missing some features, and the product support team is very inefficient at answering queries. There is no option to automatically send invoices out at a certain time. Payroll is slightly clunky. Recommendations ...

Started Out Good, but too many details missed and processes screwy

What do you like best? It's web based, looks good, and works (ish with many systems through the API. They fixed the Stripe integration, finally, which was a problem for years. What do you dislike? First and foremost, if you need to use Purchase Orders, Xero isn't for you. You cannot include Item Codes (their version of Part Numbers on purchase orders. You can use the Item Name, but even to get that you need to create a custom template and rework it entirely in Word to get that. The ...

WORST CUSTOMER SERVICE EVER - such a waste of my time!

Dear Xero Team,JUST FYI ! After all this stress u caused me, numerous of calls and email conversations, whilst u insisted I upgrade my Xero subscription to reconcile my remaining transactions from years 2015 and 2016, u could have told me that I am able to simple delete these old transactions on Xero if I do not need to have them displayed anymore in my statements!!! I mean seriously?! What the heck?! This is by far the WORST customer service I have ever experienced. In the end, I solved ...

Easy Cloud Based Accounting

What do you like best? Setting up invoices and bills is incredibly easy. And the visual cues of its design are easy to follow What do you dislike? Some of the more intricate reporting commonly done in QB can be a little tricky to recreate exactly. What business problems are you solving with the product? What benefits have you realized? Different levels of management are able to see and edit specific components of accounts and invoices.

Xero

What do you like best? Xero has an intuitive platform wherein you could just move around and you would be able to learn how to use it. What do you dislike? It would be great if they could provide a more tight filter for invoices. Recommendations to others considering the product Xero is the answer to your accounts receivables and payables mess. It helps you manage all that plus it allows you to invoice clients/contractors and the likes within the same software. What business ...

XERO: fantastic for small business

What do you like best? Xero has easy to use reporting tools to allow me to manage my annual, quarterly and monthly budgets. I can easily update my budget if circumstances change, record all of my outgoings and go back to review previous months and/ or compare with other time periods. It also allows me to group by expenditure type and stuff can electronically submit expense claims and allocate the expenditure type. What do you dislike? When you are drilling down into the expenditure ...

Worst Customer Service ever

Worst Customer Service ever - no phone number to contact losing a lot of business because of not being able to contact them

They Run Your Credit Without Consent From You

What do you like best? Easy sign-up, good syncing with other software What do you dislike? The customer service is customer dis-service. They lie and send erroneous information. They also have poor internal controls so when there is a system malfunction, they want to blame it on the customer. Worst of all when you take them up on their short-comings, they go into overdrive and in my case, they even tried to run my credit without my EXPLICIT consent. Even Banks would ask you nicely! ...

Best online software for accounting purposes! Better than any other one out there

What do you like best? - Web based so I can access this anytime, anywhere - Great, reasonable and affordable price even for a small business - Over 400 add ons such as Expensify, HubDoc, Square, Stripe, PayPal, among others - User friendly, it is easy to navigate throughout the website once you have set up your account. - Great customer service - If you don't understand something, there is always someone you can contact What do you dislike? I haven't found anything too ...