Xero Reviews in November 2026: User Ratings, Pros & Cons

Ease of setup beat quicken and quickbooks.

What do you like best? It actually sync effortlessly, without duplicate records, manual uploads and all the other glitches I had with quicken. What do you dislike? price is a little too high for very small businesses. Recommendations to others considering the product Try it. What business problems are you solving with the product? What benefits have you realized? easy and automated categorizing of expenses.

A nice Accountancy system but the CUSTOMER SERVICE IS NON EXISTENT - Don't buy it!

A nice Accountancy system but the Customer Support side is AWFUL! It doesn't exist. No telephone line (which is incredible given how many people need it and an email service that is almost ignored.If you look in the Xero Business Community help centre, you will see how many customers are frustrated and disappointed with them. It is extremely disappointing that they continuously refuse to offer telephone support like Sage do as it would bring in alot more business. Most of us have simple ...

Xero delivers what it promises

PROS & CONS What are the best aspects of this product? I love Xero’s user interface and the dashboard offers an excellent overview of my accounts. It’s easy to sync bank accounts with credit cards and reconcile transactions. It is great that I can use Word docs for invoice and quote templates rather than the built-in template editor. Plus, the app integrates smoothly with several partner systems. For example, it syncs easily with bill.com which I also use. Finally, their mobile app ...

Ideal app for startups as well as larger companies

PROS & CONS What are the best aspects of this product? I love that Xero is web-based which means I can give access to all those who need to view our accounts. Plus, I can control access with permissions depending on user role. I can integrate Xero with my CRM though I have to pay extra. I use the app to maintain all invoices and bills online which reduces office paperwork. It is great if your suppliers and clients also use Xero, as you can easily transfer the invoices internally to ...

Xero, good accounting, Xero support

Xero is a pretty good accounting suite, the automatic bank feeds for reconciliation is the key reason we moved to Xero, however now days other accounting options have caught up. Their lack of support is the real issue, if you ever need help it can take days to get an email response and there is no number to call at all.

Brilliant invoicing platform!

What do you like best? Xero is a super user friendly platform that allows me to invoice all our customers with ease What do you dislike? The api for xero can sometimes be difficult but it’s mostly ok What business problems are you solving with the product? What benefits have you realized? Xero streamlines the invoicing process of our business

Terrible company who are too superior …

Terrible company who are too superior to talk to mere mortals who just pay them for the service. They hide behind emails on a public site but refuse to have a telephone number for fear of having to talk to us subordinates.Don't even bother to look or reply to reviews. Perhaps they don't want to speak to their customers cos they either don't care or can't answer questions. Neither of which is acceptable.

Great product

What do you like best? Easy to use. Can access it anywhere and Xero links with most bank making bank reconciliation fast and easy. What do you dislike? As an online software company, it is usual to have bugs when a new version is released. However, when Xero has bugs it changes things that can cause issues in your accounting system i.e. changing a customers invoice to GST INCL instead of EXCL etc. If you make changes to a repeating invoice, journal etc the notes give a time and a ...

We have used Xero for years and think it is great

What do you like best? It is very easy to use, and handles most small to medium enterprise accounting requirements What do you dislike? It would be great if it handled SAAS software subscriptions, and had more HR functions covered in the payroll solution What business problems are you solving with the product? What benefits have you realized? We do all our accounting and payroll via Xero, and it is really intuiitive and easy to use

Xero means Zero Support!

Xero means Zero Support!Xero offers no telephone or live chat support. Email support is usually resonded to the next day. With nothing more than a link to the standard "how to" documentation and quickly followed by a case closed email. There business model seems to push all support onto a "partner" accountant so it is essentially double charging you.You pay to use the Xero platform. You pay again to have an accountant use the platform for you or teach youhow to use it.I am looking to get ...