Xero Reviews in November 2026: User Ratings, Pros & Cons

This is what I got after I sent a…

This is what I got after I sent a message to support team: 'We aim to be in touch within 7 hours and 30 minutes.Just reply to this email if you need to give us more information. Or, include the reference number [CX0006542260] in the subject line of any additional email(s.' It was 2 days ago... The question is how could you do business when you don't have a good support? It is not the first email without ANY answer. The software is good but customer service is HORRIBLE... BE AWARE...

Xero transformed our accounting

What do you like best? The fact that it pulls in all the transactions from different bank accounts and credit cards, then recognises the regular ones and automatically categorises them so reconciling is just click-click-click etc to approve them all which is so much quicker than having to enter transactions. What do you dislike? The fact that they discontinued their version for home use. What business problems are you solving with the product? What benefits have you realized? It's ...

Save your money! Very poor service...

Very poor service. Bank feed constantly crashes and needs restarting. Xero blame the bank when I query it. It's a pain to constantly sort.Given wrong advice when I asked a payroll question (do they account monthly or tax monthly so I could set up with my NEST account. They told me to ask NEST, which I thought was odd, and NEST politely said, why would they know how XERO accounts and to go back to them. Thing is, there is no phone number for XERO, just emails that they take forever to ...

Not perfect but brilliant accounts solution for small business

What do you like best? Nearly everything. I love the fact that it's cloud-based, so accessible from anywhere. The small monthly cost includes unlimited users which is great. It integrates with other platforms which means we can create automation links easily. It's pretty easy to set up and learn too. What do you dislike? Accruals & prepayments could be easier. One of our biggest issues is lack of granularity for user permissions. This is still a bit too clunky. We would ...

Beautiful my ass

What do you like best? The software automates the process of reconciling purchases based on previous entries, which can be helpful. Everything is available on mobile, And your accountant can login to see your activity in real time, which is cool. What do you dislike? The software is anything but beautiful. Let’s be honest, Excel is prettier that their platform. Xero is boxy at best and doesn’t have the reporting functionality of something like Google Sheets. Best for small businesses. ...

Nice software until you have a question!

Nice software until you have a question. To ask a simple question you need to fill out a support ticket and wait some 12 hours for a response. Then you write something back and have to wait more time for a response. They have live chat but ONLY for sales which is what 'm guessing they deem as most important, new sales, not existing customers. This part of their business is going to let them down. Competitors are cheaper and have live chat support.

Happy with experience

What do you like best? I like how simple it is to use and how clearly it lays out the information you need. You don’t need to spend long looking for anything - it just seems arranged in order of the way that you’d actually need it. Appearance-wise, it’s also very clean, which contributes to how simple it is to use. I also like the mobile app, as it's really easy to use and makes doing expenses very simple. What do you dislike? It’s hard to identify anything specifically as I’m ...

We wish we had moved earlier

I should point out we do not use the Payrole and have not had much need to contact customer support. The one occassion we did the reply was a little slow, but confirmed what we had already worked out. If you use the helpful videos almost all questions are answered there.We moved over from a desktop version of a popular accounting program having spent months researching the alternatives. We wish we had changed before now as it has made life so much easier. Reconcilling bank transactions is ...

Great accounting software, sophisticated API, easy to integrate, all at a fair price

What do you like best? Xero is a full-blown accounting software perfect for small- to medium-sized business. It's easy to use, works reliably and offers an extended API that allows you to integrate it with your existing systems. What we like about it: -Easy to use: The interface is very easy to navigate and self-explanatory. They also offer detailed documentation and have a great support forum. -API: This the most valuable asset for us. It allows to integrate it with our internal ...

Easy to to accounting software

What do you like best? Its easy to reconcile your accounts and only takes a few clicks of a button. Xero also easily integrates with other software such as Recieptbank and Salesforce so we can using data across multiple platforms. The mobile app is also handy when you need to check on accounts on the go. What do you dislike? It can sometimes be difficult to find help as previous problems with reconciling resulting in some time in solving the problem. What business problems are you ...