Xero Reviews in November 2026: User Ratings, Pros & Cons

Payroll support a disgrace

Payroll support a disgrace - this is Xero's response to an emailed query!!!!!"Hi Thanks for contacting us. We aim to be in touch within 11 hours and 25 minutes" !!!!

Lacking one vital feature

The system itself is ok, however it is lacking one vital feature - Stripe integration as a bank feed. Without this, you need to manually import the transactions, which makes a cloud based accounting system entirely redundant.The community has been asking for Stripe integration since 2013. So I doubt it will ever happen now. I'd highly recommend looking for an alternative cloud accounting system if you have not yet signed up to Xero.

The worst customer service I have ever…

The worst customer service I have ever experienced. I deal with a large number of third party services like this and Xero is appalling.They ignore their community because of a clear lack of care. One example, a large number of users are requesting the stripe connection to allow a bank feed but they refuse openly to do this. Ignoring your users when other providers offer this connection is just lazy.Aside from that, try getting a straight answer from their support and you’ll have an email ...

Avoid

Terrible customer service and not suitable for anyone that processes data on customers within the EU as they are missing a number of things to be complaint with GDPR - and their customer service simply say to suggest it for the future. It's the law now, complying with the law is not something that should have to be suggested!I've had to remove all customer data from Xero whilst I look for alternative accounting software.

Great product which is 5* but pooor customer service response time for UK customers

Great product which is 5* but poor customer service which is 1* so I give it a 2.5*, round it up to 3*.I have just started the program but I have an issue so I message them. I get a response that it will take 12hours to reply.Makes no sense. I would like to know where your support team is. All they need to work on is quick customer service to which ever country, which means 24hr customer service not 24hr response time.

Support is abysmal

Support is abysmal. I've had open issues for 2 weeks now and have tried all methods of contacting Xero support today with no success. I don't think Xero appreciate the realities of running a small business - I'm trying to do accounts on a Saturday as I'm busy during the week. Xero's promise of support being available 24/7 is what drew me to them but they've massively let me down here. What you'll actually get is a reply in the middle of the night that doesn't answer your question!

Clearly not a customer centric company, lack of responses or vague ones to address serious issues

The Xero community has long been requesting an integration with Stripe same as PayPal (not for direct invoice payment but for balancesAnd there are plenty of integrators charging high prices to do this, so there is clearly a need for it but Xero has just ignored their own customers and opted for complete silence approach on their own forum where customers begging for a solution to this.We will be moving away from Xero as they are clearly not a customer centric company.

Simple to use, great integrations

What do you like best? I am not a CFO or Accountant and yet I can find my way around and do most things that a small business owner will need to do. What do you dislike? Support sometimes feels a little remote / too community based. What business problems are you solving with the product? What benefits have you realized? Simplified accounting, good links to other apps

Excellent accounting software

What do you like best? Very easy to use and understand for the non-accountant. My clients love this software because it uses simple terms, not accounting terms, like “spend money” and “receive money” instead of credit and debit. There are many integrations that help streamline the accounting process. What do you dislike? There’s not a lot I don’t like. If I had to pick one thing it would be the Payroll feature. If it is used incorrectly it is extremely difficult to fix. What ...

Fantastic

Cannot understand why a low review as I think the product is fantastic and whenever I need assistance support has been excellent too.