Xero Reviews in November 2026: User Ratings, Pros & Cons

Intuitive small business bookkeeping software

What do you like best? I find Xero intuitive. The concept of transaction reconciliation as laid out in Xero makes sense to me. Automatic transaction imports are very convenient and less error-prone. What do you dislike? I don't like Xero's inventory functionality and I also wish Xero had more connections. I'd like to automatically import my Amazon, eBay, Walmart, etc. merchant transactions. What business problems are you solving with the product? What benefits have you realized? I ...

Promising Start great piece of Software

What do you like best? Easy of use and drill down ability from P&L to an invoice. Integration with our Business Management Software (Filemaker and Deputy What do you dislike? Nothing at the moment, nothing at the moment Recommendations to others considering the product We moved from Sage Accounts package. The best thing we have ever done. What business problems are you solving with the product? What benefits have you realized? Access from multiple locations. Flexible working

Support? What Support!

Loved Xero, it's functionality and ease of use. Now using Payroll in the UK and the Help Centre is lacking information and Support is impossible to receive a response in the time-frame that Xero hope to respond by. Not the first time on waiting on a response for more than 24 hours. Xero should update its auto-response to truly reflect a response time and should decide on what those response times should be. Phone support should be added.Very disappointing, Xero is aimed at small businesses ...

Tired UI and a lack of implimenting user-requested features

What do you like best? It's comprehensive, no doubt about that. I know many people running their businesses on Xero and as far as an online accounting platform goes, it does the job What do you dislike? Primarily, their lack of implementing user-requested features. If you head on over to their user community forum you will see hundreds of requests, with hundreds of comments voicing support, for various features which have gone ignored for YEARS. Recently, Xero took to removing the ...

Support is very bad

Support is very bad, software is slow, and very long winded to use. Endless training materials for things that should be straight forward. Avoid at all cost!

My practise has heavily invested in…

My practise has heavily invested in Xero and sadly we have been let down with by the support. We are assured that as a silver partner we will receive a response within 2 hours. Sadly and now not unexpectedly we rarely receive a response within 2 hours. I receive better support from Quickbooks and other providers.

Very good finance software for small business

What do you like best? Ease of use, seamless integration with other finance-related apps. What do you dislike? Limitations. This software is really geared toward smaller businesses and users with a limited knowledge of accounting. Recommendations to others considering the product If you are already familiar with accounting software, and you are looking for sophistication, Xero is not for you. Xero is a great entry-level finance package. What business problems are you solving with ...

Difficult to reach support, strict with no wiggle room

Trying to write a system integration towards Xero. They were not willing to extend the trial so we could easily continue our last testing and verification, and refused to refund 1 month of subscription even though subscription was used for let's say 15 minutes out of the 43 920 minutes that I paid for. No number to call and no chat. But that probably saves a lot of money on customer support so I can understand that making support difficult is lucrative from a financial standpoint.

I've been using Xero for about a year…

I've been using Xero for about a year now and recently took the plunge to move all my companies onto it. In my view it's a good product and easy to use. I recently had an email asking me to review Xero and I replied giving them a good score. They asked me to leave a review here on Trustpilot. That's when I saw all the negative views about lack of phone support. It's true that it's difficult to get an answer quickly and I have found that frustrating. On balance though, I'd rather be using it ...

Support of any kind takes weeks

The product is good when it works. But, support takes days to respond to any request and literally weeks to provide anything other than a canned response. My bank feeds were broken for two weeks in one case then three weeks in another. So, out of a year on the product it's been essentially broken for 5 weeks. Xero support admits they don't have enough staff and have no plans to fix the issue as long as they keep signing up subscribers.