Xero Reviews in November 2026: User Ratings, Pros & Cons

Xero is a winner

Xero is very easy to use and customer support is first class

Xero - used for over 3 years

Wow, I could not believe all the negative responses. I understand people are wanting phone support however I find that I usually get support back within a couple of hours if not faster. This is great as I also get extra support not necessary knowing it is needed. Xero was miles ahead of the rest when I started having Xero as my basis of my practise platform. The end user is still very user-friendly compared to the rest and it is still adding great tools however I feel it has slowed down and ...

Xero too expensive

What do you like best? Simple to use, made business tasks easyer What do you dislike? The price has increased out of small businesses price range. There's nolonger a plan for sole traders or small business. The starter plan also dose not allow for growth with a limit on quotes. Also the invoices and transactions are limited so much so, business can't be achieved, so it's just a paid test trial. Leaving us to use the middle plan that has features small business don't need with ...

Good luck cancelling

Terrible cancellation policy.Submitted cancellation (which wasn’t an easy process and it automatically goes into ‘pending cancellation’ status for one month.So although I cancelled over one week prior to the next payment date, they are going to charge me for another three weeks after that. (And yes, I’ve been paying for the upcoming month so I’ve already paid for this month.Customer support advised the one-month period gives us time to export data and we can continue to use the services. ...

Very expensive and removal of existing functionality for chargeable alternative

What do you like best? The system works well - I've been using the package since around 2011/2 and rarely had a technical problem. What do you dislike? They approach their existing customers with contempt and greed - price increases with no new features, then they take away existing features and replace with chargeable alternatives. They also have the most useless starter package that I believe is of little use to the smallest of companies due to the restrictions imposed, forcing ...

No phone support - but still miles ahead of Sage One

Let's get this out of the way first: no phone support. However, in my experience the email support is quick and helpful, and on many occasions the answer is readily found using the help function. Bank feeds occasionally break but it takes two minutes to fix - again, in my experience.I started using Xero for our practice accounts a few years ago, mainly to test it out so that I could (hopefully make a genuine recommendation to clients when they asked about cloud packages. I loved it from the ...

Easy to use for new team. Good online cloud base

What do you like best? Xero is super user friendly with easy to understand options and reports. As well the fact that it is completely online make it much easier to access and share information What do you dislike? Since the software is more entry level it doesn't allow users as much freedom as a higher level accountant would like. It is hard to assign transactions between the banks and edit the incoming statement information. As well the site is hard to navigate sometimes and ...

0 stars. In fact negative star ratings should be an option!

If I was able to give 0 stars then that would be the rating I would give. Terrible payroll software. So many things that HMRC require that are not supported. Honestly use something else. So many problems, hours spent on the phone to HMRC to resolve issues caused by this terrible software.

I liked Xero a lot ... 5 years ago

What do you like best? Ease of use. Integration with banking and company credit cards. What do you dislike? Expensive: $30 / month. No new features in 5 years. And now they have removed an existing feature---expense claims and reimbursement---a feature I use every week, and are re-offering the feature as a paid add-on! WTF Xero?! It's time to switch accounting packages. Recommendations to others considering the product Go elsewhere. Xero has become a graveyard product. They are ...

Disgusting tactics now being employed. We aware. It could be very costly.

What do you like best? Overall, Xero is a great Accounting package. But, their recent and very shifty and deceptive decision to remove core features and start offering them as add-ons is disgusting. What do you dislike? Until recently, there wasn't much I didn't like. I probably couldn't name anything, apart from the somewhat dated UI - but that's a stretch. Recently however, Xero have taken a core feature (Expenses and starting selling it as an add-on, on top of the monthly ...