Xero Reviews in November 2026: User Ratings, Pros & Cons

Xero = 0, zip, nada, nothing.

Xero do not value their customers at all. They do not address issues raised in their so-called support forums / community.The issue here is that Xero rely on bulk customers for an income, and if a few out of the millions are not happy, they couldn't care less.Check the facts:Community requests for help are ignored. Not even a "we have seen this but we're not going to be able to look at it for a week"There's no Bug Report forum. Xero think that if you dont make it easy for customers to point ...

Cloud-Based Accounting System

What do you like best? Xero could be accessed anywhere as long as there is an internet connection since it is a cloud-based application. It has a nice modern user-interface that is quite user-friendly. They have updated the names and terminology of modules for non-accountants to use. For instance Accounts Payable is called Purchases and Accounts Receivable is called Sales. What do you dislike? Xero does not have the ability for printing Canadian cheques. The cheque printing templates ...

Xero sucks no support at all

Xero sucks no support at all, sales calls are the only ones that come back to you and they drop you like a hot coal when they find out you need support...you end up having to use your accountant to problem solve and the amount they charge you for their time kills you.biggest mistake I have made is using this software.

I've used Xero for years and they used…

I've used Xero for years and they used to be good compared with the competition. Now the software feels dated and I think it's going to end up the new Sage 50 (I don't mean that in a positive way. Customer support is horrible and new features are not very innovative anymore. I'm jumping ship at the end of my financial year and going with software that cares about their users and the input they offer. Have a read of Xero community pages; the feature requests, and you will see what I mean. ...

Brilliant!

I've used a number of other account systems, and have to say Xero are brilliant. You can't go wrong with using them!!

functionality missing and corporate greed setting in...

The 2 star rating comes from value for money, recent experiences with support and the tone and direction the company appears to be taking - seeing customers as something to be fleeced rather than critical to lasting success.Xero is at the absolute limit of getting too expensive for SME's (particularly those with only 1 or two employees and so needing/using payroll. Cost was reasonable a couple of years ago but the trend is very much in the downward direction. The most recent example, ...

UPDATED: I assumed their support would be supportive. Ha, ha, no.

Okay, Xero don't have phone support. Fine. Stripe will phone you back within six minutes and email you immediately afterwards with helpful links, but not every company is Stripe.Xero don't have chat support. Less easy to understand; you'd think it would be standard. If you go poking around the website, you'll find a chat option, but it's actually for the pre-sales team who will tell you that "as soon as the support team reacieved your concern they will immediately response to you." ...

I am looking forward to leaving xero at the end of the financial year

If I could choose my accounting software again, knowing how hard it is to enter my transactions as an ecommerce store, I would NEVER choose Xero. There are so many small things which make it so difficult and the developers completely ignore suggestions.

Awful awful software

Awful awful software. I started using Xero because of the hype around it. I was sucked in by the marketing but in reality the product is mediocre. I am left confused and frustrated by the product and they don't seem to be building it for me (a business owner but rather technical people and accountants (who also rammed it down my throat - presumably because they make money from it.I gave them some feedback but I get the impression it has fallen on deaf ears. I have since found some much more ...

Very easy to use.

Very easy to use.Shows bank accounts, creditors and debtors on the same page so you can instantly see your financial position.Very easy to correct mistakes and put right inputting errors.Simple to reconcile accounts.Fantastic online support which upgrades to telephone support if problem not resolved.Altogether a major help in running our business.