Xero Reviews in November 2026: User Ratings, Pros & Cons

Excellent software.

We have been involved in clinical practice management for nearly 30 years and Xero is by far the best financial software we have ever utilised. The system is user friendly and intuitive. Customer support is excellent.

After a frustrating wait to speak with…

After a frustrating wait to speak with somebody, Aaron was excellent and answered all of my questions and queries. I will be recommending for some of my clients to switch to Xero.

Shocking service

Shocking service. No 0800 number to call for help. Trying to set up payroll etc, the tutorial video is telling me to click on icons that are not even there to click on. Email them for help, they say someone will call within 13 hours, didn't happen, email them 4 times asking for someone to call me, they email back telling me to watch the tutorial videos for help! Cancelled my subscription after 1 day due to no help from them. Go somewhere else for accounting software.

Yet another price increase

Yet another price increase - we have two small partnerships and therefore two separate plans with Xero. Their basic plan restricts the number of invoices to 5 per month (is this for a school's young enterprise initiative, or what?!, the standard has heaps of features we don't need (as seemingly others don't either, looking at their online forum, then another price increase across both plans, and now we learn that they are replacing the including expenses feature (one of the few that we do ...

I have a corporate finance background…

I have a corporate finance background and now running my own small business have started using Xero. It's a great tool and I log on every morning to reconcile and code our transactions. I am also using the tracking functionality to further drill down on the P&L and see how different areas of the business are performing. Xero Central has a great help menu with step by step instructions for most functions and if you are having trouble the Xero team will get back to you with one on one help. ...

I absolutely love Xero

I absolutely love Xero - so simple and streamlined. No faffing about and does exactly what you expect it to. If there are any issues, Xero always take matters in hand and resolve it quickly and without fuss.

The bookkeeping software of all…

The bookkeeping software of all bookkeeping software. Have been using this since August 2013 and haven't looked back since. The support team are brilliant and they really do listen to requests from users. Constantly improving and constantly adapting. Would give 6 stars if it were an option.

I've used Xero for 8 years and it…

I've used Xero for 8 years and it constantly outperforms all its competition. Great features, easy to use and an incredibly broad marketplace of add-ons so you can integrate with pretty much anything. The support we've had from Xero over that time has been brilliant and I'm surprised to see that's not the case in all the reviews here.One of the first systems to be ready for Making Tax Digital too...

Excellent product and really helpful…

Excellent product and really helpful support who listen to the suggestions that we make and are improving the product as a result. Thoroughly recommend them.

Lee Chandler was very helpful and got…

Lee Chandler was very helpful and got me set up in no time. Great service all round