9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4321-4330 out of 4649
J
Julian
08/09/18
Great Platform but the Budget function…
Great Platform but the Budget function is in desperate need of more work.
KS
Karla Smith
08/09/18
Not 100% satisfied
Has not been the best experience trying to set up an account, the support with a phone call is not very helpful.
RD
Ron Dufficy
08/09/18
You guys are awesome!
You guys are awesome!
MS
Michael Sandpearl
08/09/18
Provides all the facilities we require…
Provides all the facilities we require for an accounting system.Easy to use
MS
Mrs Sue Shaw
08/09/18
Really good customer support
Really good customer support - and quick!
DM
D M
08/09/18
Fantastic customer service
Always great service and a fantastic product
R
Rich
08/09/18
Love Xero
Love Xero. It's simple, intuitive, and does everything the vast majority of businesses need accounting software to do. I haven't met anyone yet who doesn't love using it!
PD
Paula D'Onofrio
08/08/18
I am a very critical person and I have…
I am a very critical person and I have no complaints about Xero!Thanks for the good customer service - keep it up please ....
CH
Claire Hughes
08/08/18
Xero support are always quick to…
Xero support are always quick to respond and extremely helpful - thank you!
VJ
Vanessa John
08/08/18
Xero's support is exemplary.
As a newbie to Xero this year, I've been most impressed by the support service provided. I'm a sole trader and so this service provision is a real life saver. I always get a swift reply, and a link to support articles to help me further. In particular, Najat has been amazing! Thank you.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].