9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4271-4280 out of 4649
SJ
S. Jordan
08/29/18
Payroll problems
We have had constant issues with payroll, we are learning as we go along but would appreciate a call back feature or live chat or a phone no to contact a person in a hurry. Having to wait 24hrs or more is not acceptable.If there is such a thing, I can't find it.
V
Victor
08/29/18
Several problems with their standard…
Several problems with their standard API, difficult to engage customer service team, overall poor experience so far.
B
Blue1234
08/28/18
I was very impressed with Sally
I was very impressed with Sallys support, I hope she is recognised for her service and would love to see more support staff providing support like the support I received from Sally. Sally provided me with, what I would consider the best response I have had from any support, her instructions where clear and concise, Thank you Sally for your effort. Great Job!!! Paul McQuillanDirectorBlue Chip Accounting WA
B
BAKER
08/28/18
Product is very good
Product is very good, but the price is excessive
LR
Lydia Ryabtseva
08/27/18
Our absolutely favourite accounting software.
Our company has been using Xero for 2 years now, switched from MYOB (that is a great software but Xero has proved to be more for users than accountants and easier for non-accountants to understand. It has a lot of features, clean and intuitive interface, a lot of integration options, a lot of reports (and still adding, great payroll system, the list goes on. Xero team seems to be constantly working on improving and adding new things. But most of all they have an amazing customer support - ...
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A
Amanda
08/26/18
Simple and straightforward application
PROS & CONS What are the best aspects of this product? I love that Xero is intuitive and I didn’t have to refer to the help files even once. Plus, it gives helpful prompts such as asking if you wish to email your invoices and if you want your customers to view their bills online. The app is very practical in this aspect. The user interface is simple and I can customize the dashboard for my individual needs. Finally, you can use the API to integrate Xero with your CRM. What aspects are ...
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L
Lucas
08/26/18
Xero: "talk to the hand, cause we ain't listening
Xero sends recurring invoices to all my clients at 00:15 am.Xero works hard to make me look unprofessional.Xero is happy for my invoices to be missed on and unpaid because of bad delivery timing.Xero ignores hundreds of comment accumulated over 3 years asking for the simple scheduled send feature. Xero got uninterested, lazy and hadn't developed anything new in years.Xero ignores their community and feels untouchable like bankers and big pharma.Xero is like that fat, obnoxious uncle Donald ...
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HS
Himat Singh
08/25/18
5 stars
5 stars: Excellent – no reservations, I would recommend this company to anyone.
AM
Andrea Meade
08/23/18
Good system but needs a lot of features added
I like Xero with it's online functionality - it doesn't need to be held on a server and the mobile app is handy for senior management. I like the reports and the drill down functionality. Xero Central and Xero Community are good if you have any queries and email support always responds with helpful answers. Sometimes the responses take a bit longer than I'd like. However, there are some limitations. Every single bank transaction needs a contact. There is no way to just credit bank and debit ...
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ML
Mr Leslie Joffe
08/23/18
New Xero user
Just started woith Xero and it is panning out very well.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].