9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4261-4270 out of 4649
B
Ben
08/31/18
I have tried Quickbooks and didn't get…
I have tried Quickbooks and didn't get on very well with it, however, I tried Xero and was more than happy with the trial the worst thing I have found so far is the sales team phoning all the time to whilst on the trial to sign me up even though I agreed to sign up he still had to ring 4-5 times and then on the final call he said if I send you a code will you make sure you sign up as soon as you can and email me to confirm that you have done so if this was anything else and I didn't really ...
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P
Paul
08/31/18
Xero Support
Friendly, efficient and effective, couldn't ask for anything more from a support team.
DS
Dave Schram FICOexpert
08/31/18
Horrible experience.
Horrible experience.4 weeks into this software and we are hand-writing checks to pay rent, bills and payroll.Getting a human to help is next to impossible.At other review sites even CPAs are quite frustrated.STAY AWAY! Added 08/30/18: Now that I've reviewed badly they "care". They are doubling the fee and removing payroll service. All within 1 month of starting so the review stays 1 star. Hellish experience.
BU
Bill Upton
08/31/18
Having also used quick books I find…
Having also used quick books I find Xero suits my company needs better. The support is based in the UK and responds to any problems within a reasonable timescale.
RW
Richard Wright
08/30/18
Excellent.
Excellent package.
FH
Fitri Hendriyani
08/30/18
Xero customer service is excellent
Xero customer service is excellent! At first, I was wondering whether they would respond my email since I couldn't find their phone number to call. But, the communication went well, they addressed and provided all the info I need. Thanks Xero!
TT
TING TANG
08/30/18
Excellent sales and customer support…
Excellent sales and customer support service.
RA
rob ablett
08/29/18
I was struggling with submitting my VAT…
I was struggling with submitting my VAT return as there was an error with my log in details with HMRC so I contacted zeros customer support and a very helpful lady called Susan not only got back to me straightaway via email but also arranged to call me to discuss my problem and with her help I managed to get the issue resolved.thanks Susan, great job
S
Steve
08/29/18
Xero language is made for all users
Xero language is made for all users. It’s connectivity to other apps is second to none. It just works - exactly as you expect, with little training. Perfect for our clients and staff alike
CK
Charlie Knight
08/29/18
Love this program
Love this program, easy to use. All in a very helpful
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].