Xero Reviews in November 2026: User Ratings, Pros & Cons

Xero - VAT Returns in Just 10 Minutes

As a growing company, we needed to get on top of accounts. We chose Xero because our research indicated superior service to competitors. We have never needed to call on them though - the tutorials and videos are outstandingly intuitive. Bank reconciliations are quick and easy using auto rules - PLUS - VAT is always up to date and it takes just a few minutes to make final checks and submit electronically.On the go - we now scan in expenses on our phones, so no piles of receipts to process ...

Excellent

As always, a quick response from Xero with the answer to my query last night. As a user of both Sage and Xero, there is no question which is the better accounts system in my opinion. It is simple yet clever and allows me to work faster. Well done Xero.

Don't bother

Don't bother - try Freeagent insteadJust to expand on the above, I've wrestled with Xero for over a year, none of the setup, configuration and operation ever came across as intuitive and native to UK limited company operation. Comerically, everything was add-on to the original entry level package, therefore it was becoming expensive. From the first use of Freeagent, everything was just so much easier to configure and run including a pro-active online assistant should you need advice on ...

Xero thinks it's OK to reduce service offering without reducing price

Xero is OK, but there are a 2 fatal flaws: 1 feeds to major banks will stop working at random. My Chase credit card feed worked well for nearly a year and then starting a few months ago it's been dropped no less than 5 times. Xero will place the blame on its integration partner Yodlee. Regardless of whether it's Yodlee's programmer's fault or Xero's, it makes using Xero a frustrating experience. 2 They had a decent payroll system that many people used including myself, and just announced ...

I'd been trying to get the bank feed…

I'd been trying to get the bank feed working and had emailed Xero support a few times, receiving answers back but it wasn't resolved. I emailed again today and Jade called me and I gave her access. She eventually, with determination, did resolve the issue. She also sent me the link to receive automatic bank feeds, which I've completed and should happen in a few days. She said she'd keep an eye on it to make sure it all happens. She also gave me the link for one of my clients who banks with ...

Prompt and accurate responses from Xero Support

Xero Support has never failed in responding to my queries as promised within the timeline and their suggested solutions were perceptive and accurate, a reflection of their knowledge and expertise ! Keep it up, guys !

Xero has a lot of potential- if only it…

Xero has a lot of potential- if only it would fix 2 key items.It should be more intuitive to use and the support should meet today’s standards.The features and capabilities of software of great - But it’s not overly user friendly. Unfortunately, as other people have mentioned, it’s very hard to get support.There’s no phone support and the responses to emails are consistently slow. This makes it hard when learning the system - and there is definitely a learning period

No regrets that we went with Xero

I was initially put off by user reviews of Xero saying their customer support is slow and frustrating, but other software companies seemed no better, so we went for Xero as its overall reviews were so good.I have had no regrets. They have a wealth of online 'how to' information that is always my first point of call, and their email support (there being no phone support has been reliable, respectful, to the point, and almost always within 10 hours (occasionally much less. Their team not only ...

Software: "okay"; communication: "terrible

The software itself is okay, but sometimes - for various legitimate reasons - you have a problem and you need to talk to a human being to resolve that problem. It is now, as far as I can see, impossible to find a phone number for Xero or any kind of customer helpline. Makes it feel a bit cheap and dodgy.

Very quick response

Very quick response, explanation and alternative solution to my issue.