9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4191-4200 out of 4649
A
Anonymous
10/08/18
Score 100 for Xero
What do you like best? I love the fact that Xero is a totally cloud-based solution: developed in the cloud for use by those who are cloud minded. The user interface is friendly enough for a business owner to use but robust enough for any accountant's rigorous reporting and functionality requirements. What do you dislike? I haven't yet found anything I dislike about Xero. Recommendations to others considering the product My first recommendation would be to contact a local ...
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JH
Jilly Holt
10/05/18
Great Service for a new Xero user
New to Xero and the small business specialist has been brilliant at answering my questions, guiding me through the system with pointers to the demos, webinars, tutorials etc. A great service!
R
Reece
10/05/18
Excellent service and help when…
Excellent service and help when requested. Dominic was a great help!
ES
Edouard Sabbah
10/04/18
Great support
Great support. No chat offered however email response time is lightning fast and the help was spot on!
T
Tiggy
10/04/18
The Lovely Lady there
I tried for 4 hrs - the lovely lady there sorted me out in 5 mins! I'll be emailing earlier next time!
RM
Rob Murray
10/04/18
Integration with iZettle does not work.
Claimed integration with iZettle does not work at all and has caused huge amounts of extra work - we had to delete every entry from iZettle.New expenses has also made the user experience more complex.Really unimpressed
AB
Anya Brown
10/04/18
I contacted Xero support about a billing query
I contacted Xero support about a billing enquiry and not only did I get a speedy response but they even applied a discount for our organisation that we were eligible for which I was unaware of!
C
Customer
10/03/18
On-going issues
Forcing us to take up the Expenses subscription for every user when it was free previously has doubled the cost of our subscription.There really needs to be full MFA access built into the product with central management, updates on this seem to be non-existent.There are constant problems with the bank feeds which is frustrating.
ML
MICHAEL LENARD
10/03/18
Recently decided to separate out the…
Recently decided to separate out the Expenses section from all other functionality, and then start charging for it. Another greedy software company.
CF
chris fink
10/03/18
Very good but only after you have spent…
Very good but only after you have spent a lot of time inputting, learning, making costly mistakes, getting professional help and paying for another service to upload the bills
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].