Xero Reviews in November 2026: User Ratings, Pros & Cons

Tutorial videos assume a level of…

Tutorial videos assume a level of accounting knowledge. Could do with some more basic detail on terms used.After the initial set up it is easy to use

shocking support

shocking support. I can't log in to my account due to 'bank feed issues' and have heard nothing from them for over 12 hours - have sent multiple messages.24 hour support is non existent. This is so damaging to a small business. Customer service does not exist

terrible support

terrible support. i've asked questions over emails and had no response

Just awesome

Just awesome

Excellent customer service and follow up

Nabeel was very patient, knowledgeable and ensured we got the right result in the end with the problem that needed to be resolved.Very grateful for the hands on help and advise, not to forget the quick turnaround time.Thanks you very much, regardsKanti

Customer service = NON EXISTENT

extremely poor support i have raised 2 issues through "contact Xero" but the response time is up to 10 hours?!?!? All i received was a article, which i followed step by step and followed up on email to further receive a reponse saying "send invite to Xero" which i already had when initially requesting support so the whole statement about "collecting information" is a lie as they clearly missed what they asked for.They do not have a phone number to contact on and is a real pain if you have a ...

No contact telephone number UK - nightmare

Great feedback when it came, the software for payroll is great. The biggest let-down is that Xero does not have a contact support number, so it can be a very time-consuming cost to read help guides, look for solutions and send emails, when a simple phone call would in fact solve the problem in a much more cost effective way. C'mon Xero UK get this sorted out to support small businesses to move faster.

The Xero systems is great and very easy…

The Xero systems is great and very easy to use especially with the new laws that are coming in with HMRC in 2019. The help/support people are fast, efficient and extremely helpful. The support is via email and I can't thank them enough for the exceptional support they have given me.

My personal experience with xero is…

My personal experience with xero is excellent, I love how they respond to my inquiries/queries timely. I enjoy trying out their new functions and working on xero. Xero is cloud based which means everything is a click away on both the client's and bookkeeper's/account's side! I guarantee you that you will save money and on time if you choose to do your business on xero.

Have to admit we had teething issues…

Have to admit we had teething issues with getting set up, only thing is that it will only save 1 year plus the year you are currently working on not really an issue as we have kept sage back ups for our records.Originally thought that the payroll would move too however this was not the case and had to input everything into payroll, it was very confusing but got there eventually.Took around 3 months realistically to become somewhat experienced and confident in using Xero Accounts & payroll ...