9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4161-4170 out of 4649
SL
Selina Loo
10/25/18
shocking support from Xero
shocking support from Xero, I was unable to log in to Xero due to the change of phone and 2 step authentication was not working. Sent an urgent request to get it fixed yesterday but I still haven't heard anything from Xero, there is no phone number to call either. Avoid Xero at all costs.
A
Anonymous
10/24/18
Cloud accounting at your fingertips
What do you like best? I like that I can write my checks, manage my expenses, import bank statements, reconcile my accounts all in one place. AND I can access from anywhere What do you dislike? I don’t have a single complaint. Great solution for my small business What business problems are you solving with the product? What benefits have you realized? We wanted to love to the cloud. Our old system would only let one person in at a time and we had to keep backup files in a drive. ...
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M
Mark
10/23/18
Great Experience
Great ExperienceDana showed excellent attention to detail and was very patient in dealing with my queries and comments.
DY
Dave Yang
10/23/18
I have very bad customer service…
I have very bad customer service experience with xero.I could not login into my account after I changed my i phone as new google authenticator doesn't have xero account in the app. I forgot my secrete question, and request account reset.No one is responding me after a day and I could not login into my xero account anymore.Very bad customer service.
A
Anonymous
10/23/18
Cloud Accounting
What do you like best? I like that I can login anywhere, write checks, import/export statements and reconcile my bank account all from one site. What do you dislike? I don't really have any complaints, it works great for our small business What business problems are you solving with the product? What benefits have you realized? going to the cloud was huge for us. We have three owners and an office manager that all need to access the accounting and the system we used before would ...
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TH
Tom Hayden
10/22/18
Expensive
Great software but the additional charges for bank-feeds and now expenses is starting to leave a sour taste. So much so I am looking to migrate all 4 of the accounts I have elsewhere after this year's returns as I just don't think it's value for money anymore.
A
Anonymous
10/20/18
I don't enjoy doing my finances, but this does make it bearable.
What do you like best? The mobile app is pretty good. The ability to integrate it with loads of different stuff is super handy too. So it can all be seamlessly up to date and reflect the true state of things. What do you dislike? I have yet to find something I dislike about doing my finances on Xero, other than I am doing my finances. But that isn't Xero's fault. Recommendations to others considering the product Find out what your accountant uses. They probably use Xero or may have ...
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M
Marek
10/18/18
Very good
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R
Robert
10/18/18
Have been using Xero for near 10 years…
Have been using Xero for near 10 years for a number of businesses and charities.It is easy and intuitive to use.
AR
Andrew Russell & Co
10/18/18
Support is great
Support is great. Very helpful in setting up partner profile. Could not have been easier and Marion more helpful
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].