9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4151-4160 out of 4649
S
Sara
10/31/18
The staff at Xero Support are excellent…
The staff at Xero Support are excellent to deal with overall. So knowledgeable and helpful and prompt to reply. Trouble shooting is pretty good too and the goodwill Xero have shown me when I've needed it is really appreciated.The only issue I've seen and experienced of late which has caused me problems is with the Xero sub mistiming of billing part way through the monthly usual 20th of the month cycle. There is no great resolution for this and for this to occur is a real issue. The staff ...
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AL
Alison Langdon
10/30/18
Support response times not flash
I have been trying for quite some time now to download a batch payment file in a particular format which my bank (ANZ has informed me that Xero supports. The first correspondence that I had with Xero was on 20/09/18 at 4:33pm - we aim to be in touch with 10 hours (is this 10 business hours?. At 10:55am on 21/09/18, I sent an email asking if anyone was going to respond. At 2:37pm I got the standard "I need access to your organisation email"... and my frustrations just grew there.From the ...
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JB
Jenny Black
10/30/18
Super efficient & helpful service!
I emailed Xero support to help me with a few mistakes I had made reconciling my account. Najat made contact within 16 hours. She then called me at a convenient time and talked me through all the steps I needed to take to rectify my mistakes. She was very patient and clear. I was extremely happy to have everything sorted so quickly.Thanks Najat and Xero Support!
A
Anonymous
10/30/18
The best for any company under 500 ppl
What do you like best? It is simple, easy to use, does a lot, has huge amounts of integrations, is low priced, has a great support group, has tons of online resources, lots of Professional Development opportunities, puts on great Road Shows every year and their local guys are very cool and fun! What do you dislike? Not a whole lot, but if I did need to nick pick it would be the inability to consolidate financial statements and the inability to do manual over ride on certain items. 99% ...
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J
Julie
10/30/18
Excellent customer service
Excellent customer service, highly recommend their ease of use software
Y
Yvonne
10/30/18
So far so good
So far so good. Very disappointed that no support call back from voicemail or email though
B
Bailey
10/30/18
Our clients love them
Our clients love them. Makes it nice and simple
C
customer
10/26/18
generally very good
generally very good, a few more features i'd like in the API
VH
vicki hall
10/26/18
I raised a support ticket this morning…
I raised a support ticket this morning whilst working on client accounts and wasn't really expecting to get the answer I needed straight away.... well boy was I wrong. I got a reply within 20 mins or so and even when I needed further help, BOOM they were there with a reply almost instantly.A job that could have taken hours now will be done so much quicker! Thanks Xero - great service yet again
SP
Shelley Pritchard
10/25/18
Xero Support
A really quick response which was a fantastic help while I was out with a client and for someone who changing software providers reluctantly your quick responses really encouraged her to know she was doing the right thing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].