9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4141-4150 out of 4649
G
Greg
11/03/18
Have been very useful
Have been very useful, but not customer service line to call when there are issues.
MC
Melanie Clarke
11/02/18
Still waiting for reply from support 24…
Still waiting for reply from support 24 hours after submission
YK
Yolandi Kruger
11/02/18
Unbeatable
Xero Accounting is very user friendly and aims to provide a superb user-experience.Their client service is unbeatable and you can rely on their support. Thanks for a great product!
RB
Rob Bailey
11/02/18
I run all my companies through xero
I run all my companies through xero, it works very well and i couldn't do my job with it. I encourage other people i trade with too use it as it makes life so much easier.
MW
Mark Warren
11/02/18
Still not happy with the system
Still not happy with the system, have had numerous emails with support and still cant get the invoice numbers to go up when issuing new invoices, this is causing me problems, if not sorted I will have to find other software
PH
Paul Houldsworth
11/01/18
Excellent package.
Excellent package.Took some getting used to, like anything new, but now I have the hang of it its excellent, invoicing is so simple. I would highly recommend the expenses package, saves so much time
C
customer
11/01/18
Excellent software
Excellent software
FB
Francesca Bonomini
11/01/18
Customer focused - clear and easy to use
Customer focused; clear and so easy to use. Continually listening to their customers with ways to improve and include additional features
TK
Tiarna Kate
10/31/18
Poor initial sales/set up experience.
I cannot comment on the effectiveness of the software yet, however the initial set up experience has been poor. I first registered for a free trial, expecting a phone call within a few hours, as usually happens when you sign up for any sort of free trial. Three days later (granted this included the weekend I got an email saying Xero had tried to contact me, but they were unsuccessful. Meanwhile, I had received no calls or emails from Xero, other than the initial email confirming I had ...
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DF
danny foster
10/31/18
I had a technical issue RE invoices /…
I had a technical issue RE invoices / statements. 'Habib' responded to my email the next day and was extremely helpful in assisting me and ensured that my issue was resolved. Thank you Habib. Nice to have comfort that experts are on hand ! well done Xero. thanks Danny Foster - small business owner
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].