9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4131-4140 out of 4649
MH
Matthew Hoult
11/07/18
Excellent support
Excellent support, very patient, polite and knowledgeable
DD
David De Francesco
11/07/18
Disgraceful support when most needed.
Xero's customer service is disgraceful. I have been asking for over a month now for Xero to take the subscription off of my old accountant and hand it to either myself or my new accountant. Seems like when an accountant has the subscription and has been fired by the company they use to account for, they don't have to hand over the subscription if they don't want to. Even after being asked multiple times to hand over the subscription. So when you find a more competent accountant, your old ...
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GN
Ghazanfer Nadeem
11/06/18
I am using Xero to run my limited…
I am using Xero to run my limited company. It is an excellent accounting package compatible to perform all complex accounting tasks and returns. The payroll function is very great and on top Xero support is great and very high standard. I am a satisfied customer and definitely recommend Xero.
RC
Rebecca Cohen
11/06/18
Great help on setting up and using Xero…
Great help on setting up and using Xero today
HW
Hennie Warnich
11/06/18
Great Service and Product
Great Service and ProductVery impressed with the service and product!
RN
Rob Newman
11/06/18
Extremely easy user interface
Extremely easy user interfaceXero has been a very welcome update from Quickbooks as my business has grown and along with it, the demands for accounting software. Intuitive, customisable, and efficient.
PJ
Phil Jones
11/06/18
I have switched to Xero and had nothing…
I have switched to Xero and had nothing but problems the past few days, really getting hard to deal with. They say it is getting sorted, but nothing.I personally would avoid. Has some great points, but lots of things you would want in software that it does not have. Then this issue online is hard work to deal with. Worries me as a business owner that this is happening and for a number of days.
DR
Derek Rochford
11/05/18
fantastic software & easy to use,.
fantastic software & easy to use,.
JB
Julia Bramble
11/05/18
The Xero team are my heroes!
The Xero team are my heroes!Xero has been my lifesaver since I discovered that the accountant I had failed to do their job properly - and had been failing for about 3 years.With their support I've been able to go back over all the transactions I needed to and do my own VAT returns and correct previous returns.The customer support has been fab - when I was locked out of my account because my previous accountant refused to switch the permissions, they sorted it really quickly for me (so that ...
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R
RICHARD
11/04/18
Great software
Great software
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].