9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4121-4130 out of 4649
A
Anonymous
11/13/18
Reliable software to perform your accounting process
What do you like best? We like it because in it the information is stored online and there are no problems with transfer data, you can also see a detailed description of the operation of your business, the purchase and sales records are very complete, easy financial statement reports to access the information, keep all the accounts and balance sheets in order for the company's accounting, keep track of cash flows with the control of entries and exits of the company's money. What do you ...
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DW
Dave Webster
11/12/18
There is some UI items location and …
There is some UI items location and processes that I think still need working on but overall its nice to see an accounts system move into the 20th century.We are currently in the process of getting all our data to automatically go in and out of the system without user input and when that's complete its will be a serious improvement to our business flow.I'd love to give them 5 stars but as other have mentioned they really really need to work on there support offerings for customers.And i'd ...
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EF
Ellie Farrell
11/09/18
The only way to go for your accounting needs!!
Xero is by far the most user friendly and accurate accounts software I have ever used. Additionally, the support offered by Xero is top-notch. The support staff are friendly, efficient and knowledgeable as well as highly effective at providing the support in a quick and easy to understand manner.
BW
Bridgit Winn-Taylor
11/09/18
The support I have received from Xero…
The support I have received from Xero today with a document issue has been prompt, to the point and extremely helpful.
H
Harriette
11/08/18
Xero is our preferred software for our bookkeeping clients
We've been working with Xero for our clients for many years now, and it's our preferred accounts software. It's easy to use and they have an excellent support team.
BG
Ben Gillenwater
11/08/18
Fantastic support from Xero
Fantastic support from Xero. We had questions about whether Xero could run various types of reports and they got on a screenshare with us for an hour to walk us through it all! Very impressed.
TA
Tim Angove
11/08/18
Long-winded for simple needs
Migrated to Xero (from QuickBooks over a year ago. I still find Xero really clunky with too many clicks required for the simplest of tasks. Eg show all invoices without either having to run a report OR click new invoice, then ignore it and click All invoices.Still not convinced about Xero but have invested too much time to simply jump ship again.
KG
Kaitlyn Gooch
11/08/18
Always find I get great support as I…
Always find I get great support as I need it.
DB
David Baldwin
11/07/18
Nabeel not only answered my query very…
Nabeel not only answered my query very well but guided me through my first VAT submission and gave excellent advice on including late claims. I appreciate what he did for meThank you
G
GF
11/07/18
The response and technical knowledge…
The response and technical knowledge from the support team was probably the best I have experienced in the 30 years I have been in I.T. We were writing an API to interface to Xero and there must have been at least 50 emails that we sent for help. Each time there was a response within an hour or two. I believe that the support team works in different time zones, so if you are working late, the problem is passed on so that you still get support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].