9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4111-4120 out of 4649
A
Anonymous
11/20/18
Amazing Product - Feel Like it’s the Next Level In Accounting Solutions
What do you like best? Ease of use, clean interface, plugs into most other operational tools and software. What do you dislike? Slow adoption by business owners, being totally on the cloud isn’t for all business owners and merchants. Recommendations to others considering the product Absolutely, if you like to access and input via the web onto a cloud device, this is the product for you! Integrates with tons of apps and it’s very user friendly and play nicely with other apps you may ...
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E
Emily
11/20/18
Xero have almost non-existent customer…
Xero have almost non-existent customer service. They only offer email support which can literally takes weeks as they send one email and then you wait days and then another and then you wait again. It is frustrating and difficult to run a business.
ND
Nicolas Dreyfus
11/19/18
On of the best
On of the best, easyest accounting software around.
TM
Tareq Melfi
11/19/18
The small issue not fixed more thin 7 years they son’t…
The stupid more thin 6 years they son’t fix small issue like Arabic in PDF or contact the employees and customers the same time ! They never don’t fix any issue you need from them I’m customer for xero more then 8 years the don’t fix for me just add font can accept Arabic in PDF like another accounting software------I am sorry I do not mean that you are stupid I mean the problem its self, my English is difficult and not thats good, I want to tell you first I love xero, there is no ...
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CT
Charlotte Thompson
11/16/18
This was a frustrating problem for me
This was a frustrating problem for me, as I couldn't get the bank feed to link for days. However, Paige who helped me was superb and knew her stuff. She managed to get it working for me. Super happy, thank you.
OM
Office Manager
11/16/18
Fantastic Tool!
For someone who viewed anything accounts very suspiciously XERO has helped to change my mindset. I so enjoy using this accounting tool from reconciling accounts, to raising invoices, to monitoring expenditure. The Customer Service Team are super helpful. Hand on heart using XERO is one of the most enjoyable aspects of my role
S
Steve
11/15/18
Badly implemented 2-factor auth can…
Badly implemented 2-factor auth can lock you out.The whole system is really weirdly organised & named, finding something is extremely difficult, undoing transaction linkings are unclear & overall the system makes little sense.Avoid!
C
Claudia
11/14/18
Really good service from the support…
Really good service from the support team. I was quite stuck with a vat issue in Xero and requested a phone call which happened on the same day. Nabeel explained how it worked and took the time to go through it with me.
S
Sam
11/13/18
Unreliable / faceless company
Unreliable, missing key features, faceless company where you cannot get hold of any decision makers to discuss the software.
MK
Mike Keats
11/13/18
Great service all round service!
Great service via email then followed up with a call to help with further questions
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].