Xero Reviews in November 2026: User Ratings, Pros & Cons

I have found setting up very easy and…

I have found setting up very easy and the system very straightforward to operate. I have recommended to many clients and feel they also would find the system easy to use.

Very good

Very good, easy to use and setup, competitively priced and extremely helpy

Support is abysmal - you are on your own

After many years of SAGE and extortionate support pricing, I decided to jump to Xero. I'll cut to the chase - support is abysmal for on-boarding companies. You cannot call them. You must send an Email and wait "up to 16 hours" for a response, and if that response isn't helpful, or misunderstands your detailed Email, then you start a further 16 hour response period. In my experience so far this is at least 10 hours for a response, which is rarely helpful - quoting web URLs and training ...

We are using Xero for almost two years…

We are using Xero for almost two years already and going to continue. Having hundreds of transactions every month I can easily see what is going on with our finances. Xero saves us even money cause there no much work left for accountants.I like Xero :

We LOVE Xero

We LOVE Xero! We used to have a bookkeeper using SAGE which felt like the dark arts ... journal entries, cryptic reports, etc. and I had to ask her to pull any information every time I had a question. Now with Xero, as a business manager, everything is at my fingertips and in language that makes sense to me instead of accounting speak. We have been able to bring all of our bookkeeping in-house and it gets done better and in half the time. We also love the interaction with our customers via ...

The software is good, but not perfect.

The software is good, easy to use and intuitive. The bank posting is not as quick and efficient as software such as Sage, however, the biggest issue is the lack of phone support. Often, waiting for a response to an email can be frustrating, even after putting urgent within the subject matter. Furthermore, several emails are needed to explain the issue, when a phone call could resolve the issue a lot quicker. I have set up Xero support as a user, but, they still ask to be given access, which ...

Very helpful in most areas...thank you

Very helpful in most areas...thank you

Always been a great tool

Always been a great tool! Keep improving!

Endless Opportunities

Tired to set up this program and it…

Tired to set up this program and it would not take data as entered, it just went into a loop. Tried to contact customer support and the only way to talk to them is at there convenience via email. Which means when I have a problem, I need to wait for there email, which stated, they will get back to you inside of 16 hours. Not acceptable at all. Pros: none that I can think of.Cons: Terrible set up, total lack of customer support. I never got past the setup pages.Quickbooks may not be the best ...