9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4051-4060 out of 4649
F@
Finance @ D
12/18/18
Alice in Support restored our confidence!
.. would have been 5 stars if all in the Support team can be sufficiently trained in order to be as helpful as Alice in Milton Keynes, UK has today. Kudos and 5 stars to her for being proactive and not being scared to reach out directly via a phone call in order to efficiently get to the bottom of the issue. Sought help for one issue and she managed to resolve it including one previous outstanding ticket.
M
MG
12/14/18
Awesome Tech Support
Awesome Tech Support. So great that Xero support is available 24/7 - I'm migrating several organizations from other software to Xero and so far the longest I've had to wait for a solution to a problem is 1 hour. And the fastest response time has been 9 minutes..... Truly Awesome!
E
Eddie
12/13/18
In the UK
In the UK, there is ONLY support available by email, which has a 16 hour response time. No telephone number, no live chat.If you contact sales to ask if you can buy support, the answer is only "you have to use email".Given that some elements of the software are unintuitive and help docs are inadequate - you can end up in a scenario where you get stuck half-way through a process (conversion balances with no way to undo. Can't move forward, can't move back.In such circumstances, INSTANT help ...
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LW
Liam White
12/13/18
Excellent software
Excellent software - makes accounting simple.
HM
Hanna MacDowall
12/12/18
Xero Team Heros
Xero is for me not the most friendly but then you have to think of me as an accounting and IT beginner. Thanks to the the brilliant team, Nabeel specifically, I am not only becoming a more confident user...accounting is starting to make sense! It a tremendous relief to know that there is a team at hand to help when things get tricky.
G
Graham
12/11/18
Unacceptable treatment of a new customer.
As we all need to get ready for the 'Making Tax Digital' deadline, we took the plunge yesterday to move over to the Xero accounts platform.After signing up with Xero and creating the organisation account, I chose the option to have my Sage data migrated. This routine ran through ok, but then when I checked it the VAT return was coming up with wrong values as we are on VAT Cash accounting scheme.So I looked for a way of starting again, and simply typing in my opening balances.After emailing ...
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HS
Horace Spooner
12/11/18
Xero Accounts & Payroll
I would highly recommend Xero accounts and payroll as an alternative to the big overcharged providers. It is very simple and straight forward for anyone who is not completely familiar with accounting terminology to perform daily tasks with regards to day to day postings in the ledger.Support although may take a few hours to respond sometimes is top notch once contact has been established.
BN
Bella Nguyen
12/10/18
Excellent
Beautiful online accounting system with very good supporting team.
SE
Secure Eventsuk
12/10/18
Can't find a phone number on your…
Can't find a phone number on your website to ring you when I have difficulties or issues with the software.
TD
Tim Davies
12/10/18
Cannot recommend highly enough!
We have recently moved 3 companies over to Xero, one of them a large company with many transactions. I had to put all of last year's accounts on to the system and then another 6 month's worth to bring us up to date. It has to be the best move we have made for our companies & for my work load! Easy to use, with excellent & prompt Customer Support. If you are in any doubt about converting to Xero, don't wait - just do it!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].