Xero Reviews in November 2026: User Ratings, Pros & Cons

Excellent support

Almost immediate email support - very impressive!

Xero is a really user-friendly…

Xero is a really user-friendly accounting and payroll software. Xero support has always answered any of my questions fast and efficiently. I would recommend to any business!

Running companies in two different…

Running companies in two different countries makes me a rather demanding client, Xero is comfortably the best accounting package on the market today - I moved over from Quickbooks and the difference is massive. I have also found their support to be exceptional; even though they promise to respond in a few hours, I have always found the reaction to be much faster than I'd hoped. Well done to the New Zealanders.........Xero is just as much a champion as the All Blacks!

Payroll issues - brilliant support from Alice, THANK YOU!!!!

I was amazed how professional advice I received from Alice on payroll issues. She walked me through and organised a call to make sure all is set the way we wanted. Simply can’t praise her enough!!! THANK YOU Alice and Xero team!!!Sofia

Fatmata`s help with my problem.

I have to thank Fatmata for both her quick response & the professional way that she dealt with my problem. In addition she provided further help on quick ways to use Xero.

Xero - the bane of my working life!

We moved to Xero 5 years ago and it has forever since been the bane of my life! Only still with it as being a small company we cannot afford or have time to waste on another change. But basically, don't buy XERO if you want/need :1 SET CREDIT LIMITS - xero does not offer this facility! There is not even a manual box you can type into what the customers limit is, hence no warning when a customer goes over their limit.2 ACCOUNT ON STOP - xero does not offer this facility! You have to manage ...

Bank feed issue

Our bank feed started to show different dates from those on the bank statement and we reported this on 7th November. SEVEN WEEKS later and the issue is still not resolved.

Xero's responsiveness has got even…

Xero's responsiveness has got even worseI have tried to remove a subscription (because we have sold the company and Xero simply don't respond.

Steer clear if you ship items and hold stock

Don't use Xero if you actually ship real items:We sell real stuff to customers. We are moving away from Xero this year. Here's a small list of your failings off the top of my head:-No support for pro-forma invoicing,-Incorrect handling of deposit payments against invoices.-No delivery notes, and the work around does not allow for additions such as package dimensions, weight etc.,-No picking lists, or factory orders notes without faffing around with docx Branding Theme templates,-No facility ...

Increasing frustration

We have been working with Xero for around 3 years and have become increasingly frustrated with a lack of response on simple improvements that are required. The company seems to be focused on developing new functions to bring in additional revenue (they are all added-cost extras at the expense of improving core functionality.