9.6
SpotScore
Xero Reviews in November 2026: User Ratings, Pros & Cons
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Starts from $3.75 / month when monthly
Xero Reviews & Ratings
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Spotsaas Editor’s POV
Xero has repeatedly proven to be a reliable and user-friendly accounting solution, especially for those transitioning from other platforms or new to accounting software. The standout feature, as highlighted in numerous reviews, is their exceptional customer support. Users consistently praise the team for being knowledgeable, patient, and quick to resolve issues, ...Read more
Xero pros and cons
Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.
Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.
Easy to use for new users, with support helping users transition from other software like QuickBooks.
Clear troubleshooting guidance covering technical issues like browser or payroll challenges.
Difficulty connecting with support initially, though the quality of assistance once connected is rated highly.
New users may encounter challenges with specific features like payroll matching or batch payments without support.
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Showing 4031-4040 out of 4649
ED
Emma Davidson
01/16/19
Outstanding support from Winston
Winston spent hours helping me solve complex Xero issues, he was a star.
CR
caroline ross
01/16/19
James was great with helping my get my…
James was great with helping my get my bank feed working.Thanks James much appreciated.
A
Anonymous
01/15/19
A different way of keeping your accounting
What do you like best? It is a platform that adapts to the accounting needs of your company, it is easy to access, its system is excellent for making bank reconciliations, you can clearly see the movements of accounting, it has options that save time especially in the billing module , a very complete tool What do you dislike? The import and export of data must improve, so the technical support must be able to attend in time to resolve the details found in the use of the platform What ...
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JH
Jools Holmes
01/12/19
Xero - sharing screen support.
Thank you Xero & James for your efficient, clear and calm assistance.Most appreciated.
AT
Ann-Marie Tiernan
01/09/19
Very helpful support.
Very helpful support.
E
Elsie
01/08/19
Habib was very professional and helpful.
Habib was very professional and helpful.
RE
Ryan Elliott
01/08/19
Great prices
Great prices, easy to use software.Online support team are very helpful and respond so quickly that there is no need or want to call them.Highly Recommended
MH
Michelle Horne
01/08/19
Xero support system
I’ve had the odd issue with Xero over the 6+ years I’ve been using them. Love their support system - you are given an idea of how long it will take them to answer your query and their responses always cover all aspects of your query - love, love, love it!!
AM
Andrew Monk
01/04/19
Fantastic tool for startups
Xero is a fabulous tool allowing non-accountants full control of all aspects of our startup business without drowning in red tape. Our accountant can access it too to check for mistakes and correct issues. Customer support is excellent too.
AT
Ann Tinkley
01/04/19
Just had a problem with Xero
Just had a problem with Xero and they solved it really quickly via email. I had to ask for further help and this wasn't a problem as well. So much easier than ringing through to a help centre and hanging on for hours
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].