Xero Reviews in November 2026: User Ratings, Pros & Cons

Great accounting package

Really easy to use, cost effective, reliable, constant innovation, great support. Would recommend.

Xero just makes things easy and even…

Xero just makes things easy and even enjoyable. We actually do have clients that say they love it, that it's changed their lives, that they have a life now. Funny I was trying to explain to another Xero user the other day about a new approach/system and they said our system already does that - best way I could explain and get through the benefits was to remind them that MYOB essentially does the same as Xero but now which one do you enjoy, prefer, love using more than the other and why. I ...

Do not use XERO if you expect some…

Do not use XERO if you expect some support service for the money you pay. That service does not exist. They do not even have a single point of contact, link, email or phone number to use for a small business to resolve issues. Two verification process - what a mess! Do not change email or devices. It will never transition correctly and you will not be able to access your XERO profile until 2050 when XERO support gets around to responding to your query. What a shame!

Connecting Bank Feeds

I have been battling for over a week to connect my Bank Feeds from my Bank to Xero. Jordan at Xero was so helpful on the online chat and in no time he had my account all linked up and ready to receive the feeds from my bank.Excellent and efficient work done. Thank you so much. Highly recommended.Mitchell Anderson

Support takes forever if you can get a…

Support takes forever if you can get a response. 2 days or more

My favourite accounting software

I use many different accounting software's for my businessXero is definitely my favouriteThere are a few little things that could be improved, such as not being able to do multiple payments on receipts etc, but all in all, easy to useI would say it would be beneficial if they had a customer service you could call rather than email

Generally excellent but ....

We've been using Xero for a few years now, having swopped from spreadsheets. We needed some help with the initial set up but apart from that we found it easy to use from day one and pretty much excellent for our needs (a small business employing 3 people. Using Xero means our accountant has all the information needed at year end and it saves us a huge amount of time generally both at year end and throughout the year with invoicing, recording income and expenditure and VAT. As with ...

Xero is extremely limited and lacks VITAL information and abilities

PROS & CONS What are the best aspects of this product? Cloud based and easy to navigate, good search capabilities and contacts are not siloed so you can have a vendor and customer as the same contact record. What aspects are problematic or could work better? Xero developers seem to be tone deaf. There are some big surprises in lack of functionality. One can not print 1099's from the system, and external paid service is needed. Also, there is NO ABILITY to check one's work. There is ...

Great help from both Ella + Alex over…

Great help from both Ella + Alex over the past few days. Issue now sorted.Thanks.

Amazingly Prompt Response Times

Amazingly Prompt Response TimesUser friendly software, exponential time saving. Straight forward language used. 24/7 support available and they will keep coming back to you until they fix the issue.